Sheyla Ramirez
Port Saint Lucie,FL
Summary
My name is Sheyla Ramirez, hispanic individual with strong bilingual skills and a passion for client service. My greatest satisfaction comes from ensuring my clients are well-attended and happy. I approach every task with enthusiasm and a desire to learn something new each day.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Crew Trainer
McDonald's
Port Saint Lucie, FL
06.2023 - Current
- Instructed new team members on correct procedures for operations.
- Trained new crew members on operational procedures and customer service standards.
- Assisted management in developing strategies to improve customer service standards.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Explained goals and expectations required of trainees.
Education
Associate of Science - Health And Wellness
Indian River State College
Ft. Pierce, FL 08.2023 - 08.2025
Skills
- Employee training
- Customer service
- Decision-making
- Processing payments
- Workforce management
- Active listening
- Learning platforms
- Skills assessment
- Employee engagement
Certification
- Microsoft Office Specialist (MOS) certification
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Associate of Science - Health And Wellness
Indian River State College
08.2023 - 08.2025
Crew Trainer
McDonald's
06.2023 - Current