Sheyla R. ALEMAN
North Miami
Summary
Proven leader and assertive multi-tasker, with a track record of enhancing productivity in the work field with strong organizational skills. Demonstrates immense problem-solving and teamwork abilities. Excelling in dynamic environments with the relevant skills needed to manage daily tasks. Always detail-oriented and considered a versatile candidate, with vast experience in an exceptionally professional mannerism. Resourceful, with a passion for growth, fueled by a desire to constantly improve in creating value within myself and any role I partake in.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Standard Carpentry and Masonry Specialist
United States Army
Fort Lauderdale, FL
12.2021 - Current
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute, within the carpentry team.
- Reviewed blueprints, drawings and plans to build masonry features and structures.
- Built bracing systems, forms and supports for pouring foundations and construction.
- Maintained adherence to organizational code of conduct in all interactions. and always maintain professionalism.
- Conducted inventories of weapons, tools, and combat vehicles to ensure operational readiness and compliance.
- Established standard operating procedures that improved accuracy and consistency in weapon usage across departments.
- Obtained CDL certification during military service to operate commercial vehicles.
- Combat Life Savers Course (CLS) 1&2 certified.
Hotel Ambassador
CitizenM WorldCenter
Miami, FL
04.2025 - 04.2026
- Manage front desk responsibilities such as guest check-in/check-out, reservations, room assignments, and inventory control, preventing overselling and maintaining operational accuracy.
- Rotated across key service areas including front desk, bar, kitchen, and breakfast service, facilitating seamless overnight and morning transitions.
- Rotate across key service areas including front desk, bar, kitchen, and breakfast service, ensuring smooth overnight and morning transitions.
- Delivered personalized room preparation and loyalty-based perks, enhancing overall guest experience.
- Coordinate overnights housekeeping team to respond to guest requests to maintain service quality and hotel standards.
- Coordinate overnight housekeeping team to respond to guest requests to maintain service quality and hotel standards.
Full-Time Front Desk Receptionist
PetitSmiles Pediatric Dentistry
Coral Gables, FL
11.2024 - 12.2025
- Answer telephone calls to offer office information and direct calls to staff.
- Answered telephone calls, providing office information and directing calls to appropriate staff.
- Excellent customer service by promptly addressing inquiries to create efficacious experiences and build patient trust via phone, email, or in-person interactions.
- Coordinated complex treatment plans using Eaglesoft for parents/guardians, including scheduling multi-visit procedures and IV sedation cases.
- Collaborated with clinical and administrative teams to ensure a supportive environment for neurodiverse patients, including those with ASD, using proactive strategies to ease transitions and reduce anxiety.
- Analyzed insurance Explanation of Benefits (EOB) and followed up on denied or delayed claims to ensure timely reimbursements.
Full-Time Front Desk Receptionist
Aventura Dental Center
Aventura, FL
11.2023 - 11.2024
- Excelled in the Dentrix software with scheduling appointments, treatment plans, patient files, etc.
- Established good communications with personnel and clientele verbally and electronically.
- Maintained accountability in the insurance department with benefit breakdowns, outstanding claims, patient co-pays and out-of-pocket expenses.
- Ensured accuracy in insurance department by managing benefit breakdowns, outstanding claims, patient co-pays, and out-of-pocket expenses.
- Managed detailed Excel sheets to track patient retention strategies, including pending treatment plans and recall systems for exams and overdue hygiene appointments.
- Collaborated with marketing agencies to attract new patients and develop engaging promotions for social media platforms and online presence.
- Generated daily production/ collection financial reports ensuring stability with monthly end goals.
Full-Time Assistant Manager
Aeropostale
Doral, FL
12.2020 - 11.2023
- Delivered high-quality customer satisfaction through proactive initiatives that enhanced engagement and resolved service issues using in-store promotional strategies.
- Recruited, trained, and supervised staff to align with performance capabilities, fostering a skilled and effective team.
- Oversaw annual store budget; worked closely with corporate to monitor expenditures and completed financial/statistical reports, monitored cash intake and deposit records in increasing accuracy, and reducing discrepancies.
- Managed opening, sorting, and accounting of merchandise efficiently and timely, documenting damaged or faulty items in product reports.
Part-Time Receptionist
Grove Plus Med One Medical Center
Coconut Grove, FL
10.2022 - 10.2023
- Greet and assist patients in-person, ensuring they are signed in and directed to the appropriate stations.
- Handled administrative tasks including scheduling patient appointments, data entry, billing, and maintaining patient charts.
- Answer phone calls, respond to inquiries, and direct calls to the appropriate department.
- Received positive office reviews, building trust with potential patients and healthcare providers while showcasing practice strengths.
- Facilitated patient readiness for examinations by gathering necessary information and equipment., equipment/ room set up and stocking prior to the Dr's evaluation.
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL06-2022
Associate of Science - Radiologic Technology
Med College
Hialeah, FL12-2028
Skills
- Dentrix and Eaglesoft Software
- Excel
- Microsoft Word
- Problem-Solving
- Leadership Skills
- Teamwork
Certification
- ServSafe Food Handler
- TIPS Certified (Alcohol & Bartending)
Timeline
Hotel Ambassador
CitizenM WorldCenter
04.2025 - 04.2026
Full-Time Front Desk Receptionist
PetitSmiles Pediatric Dentistry
11.2024 - 12.2025
Full-Time Front Desk Receptionist
Aventura Dental Center
11.2023 - 11.2024
Part-Time Receptionist
Grove Plus Med One Medical Center
10.2022 - 10.2023
Standard Carpentry and Masonry Specialist
United States Army
12.2021 - Current
Full-Time Assistant Manager
Aeropostale
12.2020 - 11.2023
High School Diploma -
Miami Springs Senior High School
Associate of Science - Radiologic Technology
Med College