Sheyse Morales
Miami,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
After School Programs Inc.
Miami, FL
04.2022 - 06.2025
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed relationships with vendors to assist in resolving issues promptly.
- Assisted with check-in and check-out procedures for guests.
- Handled guest complaints professionally and courteously.
- Ensured that all front desk areas were adequately stocked with supplies.
- Conducted regular audits of front office operations to ensure compliance with standards.
- Prepared welcome packages for new guests upon arrival.
- Answered phones, responded to inquiries, and took messages.
- Organized paperwork, including filing documents and updating guest profiles.
- Provided feedback on ways to improve customer service processes at the front desk.
- Processed payments accurately and efficiently.
- Greeted customers and provided excellent customer service.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Education
High School Diploma -
Career Prep Academy of South Florida Kendall
10300 Sw 72nd St 01-2019
Skills
- Customer service
- Inventory management
- Point-of-sale systems
- Employee training
- Conflict resolution
- Performance reviews
- Staff recruitment
- Team leadership
- Communication skills
- Staff supervision
- Customer relations
- Friendly and positive
Timeline
Assistant Manager
After School Programs Inc.
04.2022 - 06.2025
High School Diploma -
Career Prep Academy of South Florida Kendall