SHI GORDON
Delaware
Summary
Motivated and dependable professional with experience in customer service, multitasking, and working in fast-paced environments. Strong communication and problem-solving skills with the ability to work effectively both independently and as part of a team. Dedicated to providing excellent service, maintaining a positive attitude, and learning new skills quickly. Seeking an opportunity to contribute to a growing organization while continuing to develop professionally.
Overview
10
10
years of professional experience
Work History
Surgery Scheduler
Tidelands Health Myrtle Beach, SC
Myrtle Beach, SC
06.2024 - 12.2025
- Coordinates surgical procedures by acting as the liaison between patients, surgeons, and hospital facilities.
- They manage operating room calendars, obtain insurance authorizations.
- Managed patient inquiries and provided detailed information regarding surgical preparations.
- Developed and implemented improved scheduling protocols to enhance efficiency and accuracy.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgeries.
Esthetician and Manager
Brazilian Wax by Andreia
Myrtle Beach, SC
06.2021 - 10.2023
- Performed advanced waxing techniques while ensuring adherence to safety and hygiene standards.
- Educated clients on post-treatment care and product recommendations for optimal skin health.
- Developed and maintained strong client relationships, fostering repeat business and referrals.
- Streamlined appointment scheduling process, improving overall efficiency of service delivery.
- Assisted in inventory management, ensuring availability of essential products for uninterrupted services.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Manager
Noerr Programs
Dover, DE
03.2016 - 12.2020
- Led team to enhance customer service and foster a welcoming shopping environment.
- Developed training programs to improve staff performance and product knowledge.
- Implemented inventory management procedures to optimize stock levels and reduce discrepancies.
- Analyzed sales data to identify trends, informing strategic decisions for merchandising and promotions.
- Coordinated scheduling and staffing to meet operational needs during peak periods effectively.
- Mentored team members, promoting professional development and enhancing overall team efficiency.
Manager's Assistant
The Children’s Place - Dover, DE
Dover, DE
02.2018 - 07.2020
- Collaborated with staff to maximize customer satisfaction, streamlining procedures, and estergreat noers, procedures and improve bottom-line tools, and through re-enrollments, napkins and other needs.
- Reviewed and implemented controls for skill levels and product alcohol controls.
- Recruited designs for duties for multitasking, and maximize team improvements to contract specifications.
- Maintained supplier operations to verify quality, delivery schedule and.
Education
Associate of Science -
Delaware Technical Community College
DESkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Decision-making
- Excellent time management skills
- Issue resolution
- Call center management
- Staff training
- Customer retention
Timeline
Surgery Scheduler
Tidelands Health Myrtle Beach, SC
06.2024 - 12.2025
Esthetician and Manager
Brazilian Wax by Andreia
06.2021 - 10.2023
Manager's Assistant
The Children’s Place - Dover, DE
02.2018 - 07.2020
Manager
Noerr Programs
03.2016 - 12.2020
Associate of Science -
Delaware Technical Community College