Shian Ferrara
Jackson,TN
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
CSR
Ables Insurance
Jackson, Tennessee
04.2023 - Current
- Analyzed customer feedback data to identify areas of improvement.
- Maintained records of customer interactions, transactions, comments and complaints.
- Identified customer needs and provided appropriate solutions.
- Analyzed call trends to identify areas of improvement for customer service processes.
Server
Perkins Family Restaurant
Jackson, Tennessee
08.2022 - 04.2023
- Greeted guests and provided menus.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
EVS Technician
West Tennessee Healthcare
Jackson, Tennessee
05.2021 - 06.2022
- Responded quickly to customer requests or complaints regarding housekeeping services.
- Removed hazardous materials from public areas in accordance with safety protocols.
- Monitored inventory of cleaning supplies and ordered additional items when necessary.
- Maintained accurate records of all cleaning activities, such as areas cleaned and materials used.
Education
South Side High School
Jackson, TN05-2013
Skills
- Complaint Handling
- CRM Software
- Paperwork Processing
- Product Knowledge
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Collection
- Staff Training
- Prioritization
- Account Management
- Filing
- Researching
- Proofreading
Timeline
CSR
Ables Insurance
04.2023 - Current
Server
Perkins Family Restaurant
08.2022 - 04.2023
EVS Technician
West Tennessee Healthcare
05.2021 - 06.2022
South Side High School
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