Shiana Houston
Indianapolis,IN
Summary
Dynamic and results-oriented professional with a proven track record at Claires Stores Inc., adept in enhancing customer satisfaction and streamlining operations. Skilled in Microsoft Office and exceptional verbal communication, I excel in driving sales growth and team development. Demonstrated success in problem-solving and operational improvements, contributing significantly to business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager of Sales
Claires Stores Inc
Indianapolis
03.2022 - 10.2022
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Maintained professional and impeccable environment for employees and customers.
- Implemented effective sales tracking systems to monitor progress and make data-driven decisions for improvement.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
- Completed store opening and closing procedures by counting drawers and managing security.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Negotiated contracts with suppliers/vendors on behalf of the company, securing favorable terms that contributed to savings in operational costs.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Proven ability to learn quickly and adapt to new situations.
Lead Teacher
La Petite Academy Inc.
Indianapolis
11.2019 - 03.2022
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Created lessons and online testing materials to facilitate remote learning.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
Tanning Consultant
Laundry and Tan Connection
Indianapolis
02.2016 - 08.2020
- Educated clients on health and safety of tanning facilities and procedures.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Informed and demonstrated how to use tanning equipment to new clients.
- Maintained accurate client records to ensure seamless communication between staff regarding customer preferences and needs.
- Participated in ongoing training sessions on product knowledge, sales techniques, and customer service best practices.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Streamlined appointment scheduling process for improved efficiency and reduced wait times for clients.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Ensured compliance with state regulations by monitoring client usage of tanning equipment and enforcing age restrictions.
- Assisted in retaining clientele through exceptional customer service, building rapport, and addressing concerns promptly.
- Preserved patient safety by following safety protocols.
- Monitored and reported any changes in clients' physical and mental health.
Education
Criminal Justice/ Psychology - Juvenile Delinquency
Martin University
Indianapolis Skills
- Time Management
- Cash Handling
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- File Organization
- Filing
- Sensitive information handling
- Confidentiality handling
- Meeting Scheduling
- File Management
- Call Routing
- Mail Sorting
- Call forwarding
- Mail handling
- Meeting Arrangements
- Researching skills
- Bookkeeping
- Data Entry
- Call Answering and Routing
- Microsoft Office
- Payment Processing
Accomplishments
I am also certified in Excel, Microsoft, Access and Word that I achieved in a class here at Martin University. I am currently a Junior at Martin and looking to graduate December 2025 to either succeed in a career in paralegal work or the probation field. So I am looking to gain some experience in telephone interviews, file keeping and use to working in an office setting.
Certification
Word
Excel Spreadsheets
Access
Timeline
Assistant Manager of Sales
Claires Stores Inc
03.2022 - 10.2022
Lead Teacher
La Petite Academy Inc.
11.2019 - 03.2022
Tanning Consultant
Laundry and Tan Connection
02.2016 - 08.2020
Criminal Justice/ Psychology - Juvenile Delinquency
Martin University