Shiann Douglas
Indianapolis,IN
Summary
Experienced and dedicated professional with strong communication, active listening, and customer service skills. Adaptable and quick learner with a multitasking ability. Demonstrated leadership qualities and a team player. Exceptional organization and time management skills. Highly dependable and committed to every task.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
AES
05.2022 - 07.2024
- Resolved billing inquiries while working from home.
- Handled upset customers calmly, prioritizing their needs.
- Maintained high standards of service by providing valuable insights during the billing process.
CSR - Customer Service Representative
Afs
02.2019 - 04.2019
- Recovered overdue student loan payments with consistent follow-up.
- Supplied students with cost-effective solutions to clear account balances.
Warehouse Picker
Spherion Staffing
01.2017 - 11.2018
- Maintained readiness for work at all times.
- Ensured timely completion of tasks with an organized daily plan.
- Maintained strong drive and focus in accomplishing goals within demanding work environments.
Customer Service Representative
Healthcare claims management
03.2015 - 07.2016
- Managed payment processing for hospital accounts.
- Maintained a consistently positive demeanor at all times.
- Assisted in addressing issues related to claims processing and correcting transactional mistakes.
CNA
Hooverwood Nursing Home
08.2008 - 03.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Assistant Store Manager
Family Dollar
07.2012 - 07.2015
- Executed daily operations by efficiently managing store access times, phone calls, and customer queries.
- Ensured effective team management and superior support.
Education
High school or equivalent -
Ivy Tech Community College
Indianapolis, INSkills
- Certified Nursing Assistant
- Customer Service
- Sales
- Leadership
- Microsoft Office
- Team Management
- Business Development
- Store Management Experience
- Management
- Vital Signs
- Nursing
- Salesforce
- Medical Terminology
- Microsoft Outlook
- Hospital Experience
- Communication skills
Certification
- Certified Nursing Assistant (CNA)
- CPR
- State Tested Nursing Assistant
Timeline
CSR - Customer Service Representative
AES
05.2022 - 07.2024
CSR - Customer Service Representative
Afs
02.2019 - 04.2019
Warehouse Picker
Spherion Staffing
01.2017 - 11.2018
Customer Service Representative
Healthcare claims management
03.2015 - 07.2016
Assistant Store Manager
Family Dollar
07.2012 - 07.2015
CNA
Hooverwood Nursing Home
08.2008 - 03.2016
High school or equivalent -
Ivy Tech Community College
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