Shianne Catalano
Canton,United States
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at B&B Tavern. Skilled in problem-solving and critical thinking, adept at fostering client relationships and leading teams to exceed sales goals. Balances strong work ethic with exceptional customer service, driving success and achieving results.
Overview
6
6
years of professional experience
Work History
Server
B&B Tavern
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Debt Collector
Long Consulting LLC
12.2023 - 02.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Sales Manager
Vector Marketing Company
06.2023 - 10.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Event Assistant
Global Staffing Solutions
06.2018 - 02.2020
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
Education
Business Administration
Delgado Community College
New Orleans, LA2027
High School Diploma -
Slidell High School
Slidell, LA05.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Marketing knowledge
- Strong Organization
- Patience and Persistence
- Goal-oriented mindset
- Inbound calling
- Inbound sales
- Problem-solving abilities
- Critical Thinking
Timeline
Server
B&B Tavern
03.2024 - Current
Debt Collector
Long Consulting LLC
12.2023 - 02.2024
Sales Manager
Vector Marketing Company
06.2023 - 10.2023
Event Assistant
Global Staffing Solutions
06.2018 - 02.2020
Business Administration
Delgado Community College
High School Diploma -
Slidell High School
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