Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shianne Holmes

Conroe,TX

Summary

Enthusiastic and self-motivated manager focusing on the refinement of guest experiences to drive revenue. I am an actively engaged leader who takes the initiative on new challenges and opportunities to achieve quarterly goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

F&B Operations Voyager

Marriott Marquis Houston
Houston, TX
02.2023 - Current
  • Helped manage multiple outlets totaling to $14 million this year in revenue.
  • Maximized revenue and profits by understanding PNL data.
  • Helped drive revenue through guest satisfaction and associate engagement.
  • Followed and upheld CBA policies and procedures to create a fair and consistent work environment.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives to exceed expectations of groups consisting of 2,000 people or more within the hotel and convention center.
  • Supervised and managed the daily operations of the food and beverage department, including scheduling, sanitation and BSA audits, inventory control, cost management, and menu design.
  • Designed and implemented the ongoing training guideline for incoming Food and Beverage Managers.
  • Oversaw REO's ranging between 25 to 1,200 guests, ensuring minimums of food and beverage were met.

Customer Service Associate

Home Depot
College Station, TX
05.2020 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Education

Bachelor of Science - Recreation, Park, And Tourism Sciences

Texas A&M University
College Station, TX
12.2022

High School Diploma -

Paul H. Pewitt High School
College Station, TX
05.2017

Skills

  • Approachable
  • Open to Feedback
  • Microsoft Office
  • Customer Service
  • Critical Thinking
  • Conflict Resolution
  • Communication
  • Leadership
  • CBA Understanding
  • Interpersonal-Communication
  • Industrious
  • Deligation

Certification

Texas A&M University Certifications:

  • Certificate in Professional Event Management.
  • Certificate in Tourism Marketing.
  • Certificate in Hospitality.

Timeline

F&B Operations Voyager

Marriott Marquis Houston
02.2023 - Current

Customer Service Associate

Home Depot
05.2020 - 12.2022

Bachelor of Science - Recreation, Park, And Tourism Sciences

Texas A&M University

High School Diploma -

Paul H. Pewitt High School

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Shianne Holmes