Shianne Jackson

• Managed high volumes of inbound calls, addressing customer inquiries and resolving issues efficiently,

ensuring callers received accurate information.

• Assisted callers by scheduling appointments and providing detailed solutions tailored to their needs.

• Supported team operations by meeting performance goals and collaborating with colleagues to

maintain a seamless service process.

• Utilized strong communication skills to handle service complaints, enhancing customer satisfaction.

• Conducted outbound calls to follow up with customers and offer additional products and services,

contributing to team sales objectives.

• Provided support to customers by answering calls and emails, offering solutions, and ensuring all

inquiries were handled with accuracy.

• Played a key role in maintaining a positive customer experience, assisting with sales transactions and

resolving complaints.

• Assisted the team with task management and collaborated on improving the efficiency of service

delivery.

• Managed customer payments ano processed transactions with attention to detail, ensuring accuracy

and customer satisfaction.

• Handled inbound and outbound calls, processing customer inquiries, claims, and service requests with

a focus on accuracy and timeliness.

• Played a critical part in resolving customer concerns and ensuring a smooth service process,

contributing to overall team performance.

• Provided consistent follow-up and communication with customers to ensure seamless claims processing

and enhance customer satisfaction.

• Assisted team members by sharing insights and collaborating on task completion, maintaining effective

communication within the customer service team.