Shiarielle Wearing
Hawthorne,NJ
Summary
Dynamic and compassionate professional dedicated to enhancing resilience and well-being among diverse populations. Recognized for exceptional patience, adaptability, and strong interpersonal skills that foster effective teamwork in various settings. Eager to leverage expertise in client support and resource advocacy while contributing to inclusive community development initiatives. Committed to driving positive change and providing meaningful support to empower individuals and strengthen communities.
Overview
9
9
years of professional experience
Work History
Licensed Account Representative
New Jersey Manufacturers Insurance
Parsippany, NJ
01.2023 - Current
- Collaborated with teams to assess and develop appropriate customized plans for clients.
- Assisted multiple clients daily in navigating risks, using active listening and building rapport.
- Kept detailed records of interactions for optimal traceability.
- Supported clients through regular follow-up, communication and address current needs.
- Utilized conflict resolution skills to deescalate tense situations with patience, prioritizing concerns and issues to build trust.
- Promoted a positive work environment through effective team building and conflict resolution strategies.
Clerk
United States Postal Sevice
Cliffside Park, NJ
01.2021 - 01.2023
- Interacted with customers by phone, or in-person to provide information.
- Resolved complaints by providing knowledgeable and promoting trust.
- Performed inventory control, such as counting and stocking merchandise.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Fort Lee, NJ
02.2017 - 01.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Supervised workers to maintain and uphold store policies and optimize staffing patterns.
- Trained new employees and delegated daily tasks and responsibilities.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Motivated staff to achieve challenging objectives.
Education
Bachelor of Science - Social Science
Ramapo College of New Jersey
Mahwah, NJ12-2024
Skills
- Empathy
- Soft-Skills
- Communication
- Conflict resolution
- Advocacy
- Multidisciplinary team collaboration
Timeline
Licensed Account Representative
New Jersey Manufacturers Insurance
01.2023 - Current
Clerk
United States Postal Sevice
01.2021 - 01.2023
Shift Supervisor
STARBUCKS COFFEE COMPANY
02.2017 - 01.2021
Bachelor of Science - Social Science
Ramapo College of New Jersey