Shiektha Medford
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm
10.2021 - Current
- Record and submit auto, property damage, and bodily injury loss reports for both insureds and claimants.
- Navigate through multiple systems to assist with auto repairs, rental reservations and contacting tow vendors.
- Move potential total loss vehicles to salvage and assign staff estimator to access damages.
- Effectively collaborate with other departments to assuring proper claim routing and handling.
- Maintain and frequently exceed production metrics, while delivering remarkable service to customers
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Organizes and processes assigned work and large volumes of claims utilizing appropriate procedures • Assist with different TEAM PROJECTS- CCA RESERVE TEAM ASSIST
Cashier/Customer Service
Marriott International, Inc.
10.2009 - Current
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate checklist by end of shift
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Ensure proper credit policies are followed
- Knowledgeable of immediate area, services, attractions, and events
- Assist with Concierge services
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Campus Director
Primrose School of Old Orchard
11.2007 - 09.2021
- Oversee the day-to-day operations of the center while demonstrating exceptional leadership skills, professional conduct, and communication skills
- Maintain DFPS compliance regulations and minimum standards
- Manage Employee and Student files ensuring that compliance is maintained
- Collect tuition payment
- Payroll
- Maintain a professional relationship with corporate personnel.
Education
Eastfield College
Skills
- Excel (8 years)
- Microsoft Office (8 years)
- Receptionist
- Interviewing (6 years)
- Human Resources
- Supervising Experience
- Customer service
- Auto Estimating
- Guest relations
- Claims Processing
- Team Collaboration
- Claims
Certification
Directors License, 11/01/17, 11/01/21
Personal Information
Willing To Relocate: Anywhere
Timeline
Claims Associate
State Farm
10.2021 - Current
Cashier/Customer Service
Marriott International, Inc.
10.2009 - Current
Campus Director
Primrose School of Old Orchard
11.2007 - 09.2021
Eastfield College
Directors License, 11/01/17, 11/01/21
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