Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shielo Jenn Laranjo

Summary

Dynamic bartender and server with a proven track record in delivering exceptional customer service and fostering client relationships.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Bartender

Amigos Bar & Grill
Fort Smith, AR
03.2024 - Current
  • Crafted diverse cocktails and beverages aligned with customer preferences.
  • Ensured cleanliness and organization of bar area to optimize service efficiency.
  • Implemented personalized engagement strategies to encourage customer retention.
  • Created a vibrant and welcoming atmosphere to enhance customer experience.

Server

Prima Italia
Fort Smith, AR
10.2023 - 05.2026
  • Delivered excellent customer service, cultivating lasting client relationships.
  • Processed customer orders accurately and promptly to enhance operational efficiency.
  • Trained new servers on menu knowledge and service protocols to ensure quality standards.
  • Clarified menu items to improve customer understanding and satisfaction.
  • Communicated daily specials effectively to drive sales and increase revenue.

Server/ Bar Manager

Outback Steakhouse
Fort Smith, Arkansas
04.2022 - 10.2023
  • Coordinated management of food and drink orders to support seamless operations.
  • Partnered with kitchen staff to ensure timely food delivery and improve service flow.
  • Resolved customer inquiries and issues promptly, maintaining professionalism.
  • Trained new servers and bartenders on menu items and established service standards.
  • Maintained cleanliness and organization of dining area and service stations.

Server

Rib Crib Bbq & Grill
Stillwater, OK
10.2021 - 03.2022
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Managed customer orders using point-of-sale systems efficiently.
  • Ensured cleanliness of dining area.

Manager

Olivia’s Senior Home Care
Fort Smith, AR
11.2018 - 12.2021
  • Oversaw daily operations of senior care services, ensuring compliance with regulations to maintain quality standards.
  • Coordinated staff scheduling to enhance coverage and effectively address client needs.
  • Supported clients with bathing, eating, and home upkeep to promote their well-being and comfort.

Education

Psychology

University of Arkansas Fort Smith
Fort Smith, AR
08.2024 - 06.2026

Business

Oklahoma State University
Stillwater, OK
08.2020 - 05.2022

Skills

  • Customer service
  • Crafting cocktails with precision
  • Staff management
  • Team collaboration
  • Conflict resolution
  • Time management

Timeline

Psychology

University of Arkansas Fort Smith
08.2024 - 06.2026

Bartender

Amigos Bar & Grill
03.2024 - Current

Server

Prima Italia
10.2023 - 05.2026

Server/ Bar Manager

Outback Steakhouse
04.2022 - 10.2023

Server

Rib Crib Bbq & Grill
10.2021 - 03.2022

Business

Oklahoma State University
08.2020 - 05.2022

Manager

Olivia’s Senior Home Care
11.2018 - 12.2021
Shielo Jenn Laranjo