Shierley Tanardi
Community Manager
Mesa,AZ
Summary
Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements in a commercial environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Manager
Regus Management Group
Chandler, AZ
11.2018 - 07.2024
- Engaged with customers via forums, chatbots, emails.
- Updated daily log book with information about visitors entering the premises.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed and organized floor plans for the sales manager along with to track occupancy for the center.
- Responded to inquiries from internal staff members regarding office operations.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Sorted incoming mail and directed to correct personnel each day.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Store Manager
Metro by TMOBILE
Phoenix, AZ
02.2016 - 11.2018
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Established positive relationships with customers through effective communication techniques.
- Participated in training sessions designed to improve overall job performance.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Tracked inventory levels and ordered supplies as needed.
- Consistently met daily performance goals set by management team members.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Answered phone calls and directed them to appropriate personnel.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Trained new representatives on product knowledge, sales strategies, and company policies.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
Education
Associate of Arts - Recreation Management
Arizona States University
Tempe, AZ12-1999
High School Diploma -
Don Bosco II
Jakarta, Indonesia05-1994
Skills
- Maintenance Oversight
- Tenant and eviction laws
- Payment management
- Community marketing
- Operations Management
- Property Tours
- Interior renovations
- Daily Operations Management
- Financial budgeting and reporting
- Income and expense management
- Sales Support
- Online Advertising
- Promotional planning
- Leasing and sales
- Client service and support
- Property Inspections
- Administrative Support
- Team Training
- MS Office Suite
- Understanding of amenities
- Property Management
- Customer Relationship Management
- Meeting participation
- Vendor Management
- Conflict handling
- Payment Processing
- Community Engagement
- Maintenance knowledge
- Administrative abilities
- Workplace Safety
- Knowledgeable in Microsoft Office
- Proficient in Windows, Power Point
- Customer Support
- Calendar Management
- Policy administration
- Contract Negotiation
Certification
- Notary Public from NNA
Languages
English
Professional
Indonesian
Professional
Malaysian
Professional
Spanish
Limited
References
References available upon request.
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies
I enjoy hiking tremendously. Every chance I get I would choose to enjoy the nature. Its peaceful, its beautiful and it calms my spirit. The second thing I enjoy to do is retail therapy. I have always enjoy beautiful things in life, getting dressed up and putting makeup on and just scroll the town. I can just be!
Timeline
Community Manager
Regus Management Group
11.2018 - 07.2024
Store Manager
Metro by TMOBILE
02.2016 - 11.2018
Associate of Arts - Recreation Management
Arizona States University
High School Diploma -
Don Bosco II
- Notary Public from NNA
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