Shiju Munderi

Eurosystems / Shademat

Doha, Qatar

03.2010 - Current

Supervised daily operations to ensure efficient workflow and compliance with safety standards.
Trained staff on operational procedures and best practices for quality control.
Coordinated inventory management to maintain optimal stock levels and reduce waste.
Trained new employees on company policies and procedures.
Participated in recruitment efforts by interviewing prospective candidates for open positions.
Created new strategies for improving customer service standards within the organization.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Collaborated with other departments to coordinate workflow processes between teams.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Complied with company policies, objectives and communication goals.
Monitored employee productivity to provide constructive feedback and coaching.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Directed and supervised team of 15 employees in daily operations.
Managed scheduling of staff shifts to ensure adequate coverage during peak times.
Facilitated communication between departments to streamline operations and address issues promptly.
Implemented process improvements to enhance productivity and minimize delays.
Conducted regular performance evaluations to provide feedback and support team development.