Shikeia Patterson
Texas City,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Realtor
Keller Williams-Clear Lake
Remote
07.2023 - Current
- Assist buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Write contracts to outline sales and purchases of properties.
- Resolve client concerns related to home purchases to maintain high satisfaction ratings.
- Advise and inform prospective clients on current market activities and conditions.
CONTACT CENTER SPECIALIST
BAYLOR SCOTT & WHITE
01.2019 - Current
- Achieves high customer satisfaction ratings, effectively addressing concerns and providing appropriate solutions.
- Reduces average call handling time with efficient problem-solving and clear communication skills.
- Answering provider calls, routing messages appropriately
- Schedule, verify, and confirm appointments
- Ensuring HIPPA & clinic guidelines are followed.
- Often seeks out extra training opportunities to enhance customer relationship management abilities.
PATIENT CARE ASSISTANT
WESTPARK SPRINGS
10.2016 - 01.2019
- Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans
- Interview patients upon admission and record information
- Restrain or aid patients as necessary to prevent injury.
MENTAL HEALTH TECHNICIAN
ROCK PRAIRIE BEHAVIORAL HEALTH
10.2015 - 10.2016
- Interview new patients to complete admission forms, to assess their mental health status, or to obtain their mental health and treatment history
- Perform safety checks
- Maintain a safe & secure milieu.
CORRECTIONAL OFFICER
TX DEPT OF CRIMINAL JUSTICE
02.2012 - 08.2015
- Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws
- Take, receive, or check periodic inmate counts.
MEDICAL OFFICE SPECIALIST
RED OAK PSYCHIATRY ASSOCIATES
05.2009 - 02.2012
- Answer telephones and direct calls to appropriate staff
- Operate office equipment, such as, computer, voice mail messaging systems, & fax/copy machine
- Prepare reports, invoices, & financial statements
- Receive and route messages or documents to appropriate staff
- Data entry, insurance verifications, referrals, & pre authorizations.
Education
Licensed Texas Realtor - Real Estate
Champions School of Real Estate
Houston, TX06.2023
Medical Office Certification -
BRIGHTWOOD COLLEGE IN HOUSTON
HOUSTON, TX08.2009
High School Diploma -
Brenham High School
Brenham, TX08.2005
Skills
- Skilled in Microsoft Applications: Microsoft Word, Excel, WordPerfect, Internet Explorer, and Outlook
- Proven track record of success in positions of increasing responsibility
- Customer Service
- Multitasking
- Data Entry
- Effective communication
- Conflict Resolution
- Adaptability
- Property Research
- Schedule Coordination
- Pricing Negotiation
- Closing Support
Additional Skills Abilities
- Customer Service along with Personal Service Skills
- Active Listening
- Time Management
- Clerical Skills
- Active Learning & Organized
References
AVAILABLE UPON REQUEST
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Keller Williams Clear Lake
Certification
- Licensed Realtor - 06/2023- present
Timeline
Realtor
Keller Williams-Clear Lake
07.2023 - Current
CONTACT CENTER SPECIALIST
BAYLOR SCOTT & WHITE
01.2019 - Current
PATIENT CARE ASSISTANT
WESTPARK SPRINGS
10.2016 - 01.2019
MENTAL HEALTH TECHNICIAN
ROCK PRAIRIE BEHAVIORAL HEALTH
10.2015 - 10.2016
CORRECTIONAL OFFICER
TX DEPT OF CRIMINAL JUSTICE
02.2012 - 08.2015
MEDICAL OFFICE SPECIALIST
RED OAK PSYCHIATRY ASSOCIATES
05.2009 - 02.2012
Licensed Texas Realtor - Real Estate
Champions School of Real Estate
Medical Office Certification -
BRIGHTWOOD COLLEGE IN HOUSTON
High School Diploma -
Brenham High School