Shiksha Ritolia

Drove business development strategies for U.S.-based enterprise clients, consistently exceeding revenue targets.

Built and nurtured long-term client relationships, enhancing customer satisfaction and retention.

• Applied PMP-certified project management practices to lead strategic initiatives and optimize onboarding.
• Identified and developed new business opportunities through engagement with key stakeholders.
• Negotiated complex contracts, securing favorable terms while aligning client expectations with organizational goals.
• Oversaw management of high-value accounts, implementing proactive customer success strategies.
• Executed client retention strategies, driving account expansion and minimizing churn across enterprise portfolio.

Resolved customer queries daily, achieving 100% satisfaction rate.
Managed inbound and outbound calls utilizing extensive product knowledge.
Supported existing clients effectively on fast-moving consumer goods accounts.
Collaborated with internal teams to address client needs, enhancing account retention.
Promoted additional products and services to maximize value for clients.
Fostered brand confidence through effective communication and support.

Managed client portfolio to improve retention in financial trading sector.
Guided clients in forex market understanding and trend analysis for informed trading decisions.
Enrolled and trained new customers, ensuring smooth transitions and fostering lasting connections.
Collaborated with sales and marketing teams to create strategies that enhanced brand recognition.

• Communicated effectively with clients and leading media agencies such as Madison Media, Group M, Mudra Max, Starcom, and Opus to understand advertising needs and campaign objectives.
• Managed and serviced a diverse client portfolio, including Dell, Levi’s, Himalaya Healthcare, Britannia, Acer, ITC, Gokaldas Intimates, Lenovo, Titan, Citizen, Toyota, United Spirits Limited (USL), and Kingfisher.
• Conducted in-depth research on target demographics, viewing habits, and lifestyle preferences to inform and optimize advertising strategies.
• Collaborated with media buyers to negotiate costs, secure advertising placements, and deliver real-time campaign updates.
• Built strong relationships with creative teams, researchers, and internal stakeholders to ensure smooth execution and high client satisfaction.
• Spearheaded client meetings to define top-line targets and growth plans for BIG CBS—a joint venture with CBS Studios International, USA’s #1 TV broadcaster—managing three English-language TV channels: BIG CBS Prime, BIG CBS Love, and BIG CBS Spark.
• Implemented structured sales processes including prospecting, pitching, client tracking, and seeding strategies to drive revenue growth and channel visibility.

• Acquired High Net Worth Individuals (HNIs) for HSBC PREMIER, the bank’s premium wealth management segment, and facilitated high-value deposits.
• Cross-sold a diverse portfolio of banking products including over-the-counter (OTC) policies, investment solutions, insurance, assets, and business accounts to both existing and prospective clients.
• Cultivated and maintained strong, long-term client relationships, ensuring consistent customer satisfaction and loyalty.
• Oversaw daily operations and service delivery to provide a seamless and efficient customer experience.
• Developed and implemented a strategic marketing plan to deepen existing client relationships and generate new business through internal referrals and external networks.
• Partnered with the marketing team to plan and execute promotional events targeting business growth within designated catchment areas.
• Monitored market trends and competitor activity to identify new business opportunities and maintain a competitive edge.