Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHILAH WHITE

Indianapolis,IN

Summary

Self- motivated, I'm ready to take on any challenges to get the job done. Demonstrating commitment to service while being considered highly organized and enthusiastic. I am very determined to get the job done not only in a timing manner but correct when working. I'm very dedicated.

Overview

5
5
years of professional experience

Work History

Customer Service Remote WFH

Conduent
Indianapolis, IN
08.2025 - Current
  • Maintained a positive remote work environment, fostering team morale and productivity
  • Managed high-volume calls, maintaining composure and professionalism
  • Resolved inquiries efficiently, achieving a 90% or above
  • Making sure callers are satisfied with each call

Certified nursing assistant

Myshyft
Indianapolis, IN
09.2021 - 07.2025
  • Assisted in daily living activities, promoting independence and dignity.
  • Monitored vital signs, ensuring timely interventions for patient safety.
  • Maintained accurate patient records, enhancing communication and care.
  • Supported emotional needs, building trust and rapport with patients.
  • Provided compassionate care to enhance patient comfort and well-being.

Remote Customer Service

Sedgwick
Indianapolis, IN
11.2024 - 01.2025
  • Managed high-volume calls, maintaining composure and professionalism
  • Achieved recognition for outstanding performance in customer service

Remote

CVS
Indianapolis, IN
05.2024 - 10.2024

Customer Service

Kelly Services
Indianapolis, IN
11.2023 - 05.2024
  • Achieved a 95% positive feedback rating from customers
  • Resolved issues swiftly, enhancing loyalty and repeat business
  • Recognized as Employee of the Month for outstanding service excellence

Intake Officer

Marion County Juvenile Detention Center
Indianapolis, IN
06.2023 - 06.2023
  • Conducted comprehensive intake assessments to evaluate youth needs and risks.
  • Collaborated with multidisciplinary teams to develop individualized treatment plans.
  • Facilitated communication between families, probation officers, and service providers.

CNA

Miller Merry Manor
Indianapolis, IN
05.2022 - 12.2022
  • Provided compassionate care to enhance patient comfort and well-being
  • Assisted in daily living activities, promoting independence and dignity.
  • Monitored vital signs, ensuring timely interventions and patient safety.
  • Collaborated with healthcare teams to optimize patient care plans.
  • Documented patient progress, improving communication with medical staff.

Education

Bachelors in Science -

Central State University
Xenia, OH
05.2023

Diploma -

Arsenal Technical High School
Indianapolis, IN
06.2017

Skills

  • Problem Solving
  • Fast Learner
  • Time Management
  • Analytical Thinking
  • Trustworthy
  • Organized

Timeline

Customer Service Remote WFH

Conduent
08.2025 - Current

Remote Customer Service

Sedgwick
11.2024 - 01.2025

Remote

CVS
05.2024 - 10.2024

Customer Service

Kelly Services
11.2023 - 05.2024

Intake Officer

Marion County Juvenile Detention Center
06.2023 - 06.2023

CNA

Miller Merry Manor
05.2022 - 12.2022

Certified nursing assistant

Myshyft
09.2021 - 07.2025

Bachelors in Science -

Central State University

Diploma -

Arsenal Technical High School