Summary
Overview
Work History
Education
Skills
Timeline
Shilauntia Jordan

Shilauntia Jordan

Leesburg,GA

Summary

Dynamic leader with a proven track record at Walmart, enhancing operational efficiency and customer satisfaction. Excelled in inventory control and team coaching, significantly boosting store performance. Skilled in recruiting and mentoring, adept at driving sales strategies and performance improvements.

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Store Manager

Walmart
11.2004 - 08.2024
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

Monroe Comprehensive High School, Albany Ga
05-2001

Skills

  • Customer response
  • Training and mentoring
  • Inventory control
  • Store merchandising
  • Team leadership and coaching
  • Opening and closing procedures
  • Recruiting and hiring
  • Product merchandising
  • Cash management
  • Team development
  • Performance reviews
  • Operational efficiency
  • Sales strategies

Timeline

Store Manager - Walmart
11.2004 - 08.2024
Monroe Comprehensive High School - High School Diploma,
Shilauntia Jordan