Shiletha Wylie
Charlotte ,NC
Summary
Dedicated Patient Access Representative at Cencora with expertise in insurance verification and a strong commitment to customer service. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Skilled in maintaining HIPAA compliance while ensuring timely medication access, demonstrating both empathy and organizational skills in a fast-paced and empathetic environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Cencora
04.2016 - Current
- Verify patient insurance information and eligibility to facilitate smooth access to Medication.
- Greet and assist patients in a professional manner to ensure positive experiences.
- Coordinate with healthcare providers to ensure patient receive medication in a timely manner.
- Address patient inquiries and concerns promptly to enhance satisfaction levels.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Education
Graduate Certificate - Medical Assistant
SouthEastern
Charlotte, NC06-2015
High School Diploma -
East Mecklenburg High School
Charlotte, NC06-1996
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Phone and email etiquette
- Strong empathy
- Problem-solving
- Caring and empathetic
- Multitasking and organization
Certification
BLS and AED CPR
Timeline
Patient Access Representative
Cencora
04.2016 - Current
Graduate Certificate - Medical Assistant
SouthEastern
High School Diploma -
East Mecklenburg High School