Shilo Williams
Grants Pass
Summary
Proven customer service representative from Club Northwest, adept at maintaining composure in high-pressure situations and ensuring customer satisfaction. Demonstrates reliability and punctuality, with a knack for quickly resolving concerns and efficiently processing transactions. Excels in active listening and promoting a welcoming environment, showcasing a blend of hard and soft skills vital for customer-centric roles.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Club Northwest
06.2012 - 09.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Vineyard Christian School
Grants Pass, ORCNA 1 - CNA
Rogue Community College
Grants Pass, OR08.2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Club Northwest
06.2012 - 09.2018
High School Diploma -
Vineyard Christian School
CNA 1 - CNA
Rogue Community College
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