Shiloh Comer
JOHNSTOWN,PA
Summary
Professional with extensive experience in customer service and team leadership. Successfully trained and mentored staff on best practices, resulting in enhanced team performance and improved customer satisfaction. Demonstrated conflict resolution skills by effectively addressing customer inquiries and complaints, fostering loyalty and trust. Proven ability to maintain compliance with safety regulations while managing daily operations to ensure a high-quality service environment.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Assistant Manager
Sheetz
Johnstown, PA
02.2024 - Current
- Here are eight resume experience statements based on the provided details for the Assistant Manager role at Sheetz:
- Trained and mentored staff on customer service best practices, enhancing team performance and overall customer satisfaction.
- Implemented inventory management procedures, ensuring timely restocking of products and minimizing out-of-stock situations.
- Monitored daily operations to ensure compliance with safety and quality standards, resulting in a safer work environment.
- Assisted in resolving customer inquiries and complaints, demonstrating conflict resolution skills and enhancing customer loyalty.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Flex Supervisor
Sheetz
Johnstown, PA
03.2023 - 11.2024
- Supervised team members to ensure efficient operations, enhancing workflow and improving overall service delivery standards.
- Trained new employees on customer service protocols and product knowledge, resulting in improved team performance and customer satisfaction.
- Monitored inventory levels and conducted regular stock checks, ensuring product availability and minimizing disruptions in service.
- Managed daily scheduling and staffing requirements to optimize operational efficiency and ensure adequate coverage during peak hours.
- Utilized problem-solving techniques to resolve conflicts between staff members.
- Provided leadership to ensure team members followed company policies and procedures.
- Organized daily tasks to ensure efficient workflow throughout the shift.
- Trained new employees on company policies, procedures, and safety protocols.
Kitchen Manager
Sheetz
Johnstown, Pa
11.2021 - 03.2022
- Managed kitchen staff to ensure efficient food preparation and service, enhancing overall operational workflow.
- Implemented inventory control measures, reducing waste and ensuring stock availability during peak hours.
- Trained new employees on food safety practices, resulting in improved compliance with health regulations.
- Coordinated daily kitchen operations, optimizing workflow and maintaining high standards of cleanliness.
- Resolved customer complaints professionally, fostering positive relationships and enhancing customer satisfaction.
- Monitored food quality and presentation, ensuring consistency and adherence to established standards.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
Education
General Studies
Richland High School
Johnstown, Pa 09.1995 - 07.2000
Skills
- Customer service
- Conflict resolution
- Team leadership
- Staff training
- Inventory management
- Quality assurance
- Sales transactions
- Safety protocols
- Customer satisfaction
- Problem resolution
- Staff supervision
Timeline
Assistant Manager
Sheetz
02.2024 - Current
Flex Supervisor
Sheetz
03.2023 - 11.2024
Kitchen Manager
Sheetz
11.2021 - 03.2022
General Studies
Richland High School
09.1995 - 07.2000