Shiloh Faiai

• Ensuring proper tagging and routing of luggage to the correct flights and destinations, adhering to airline and security protocols
• Communicate effectively with airline staff, airport personnel, and colleagues to ensure the efficient and timely handling of luggage and adhere to flight schedules
• Operate baggage handling equipment such as conveyor belts, baggage carts, and automated sorting systems to move luggage within the Airport terminal.

• Safely and responsibly park and retrieve customers' vehicles, ensuring they are kept in the same condition when received, and following established parking and retrieval procedures
• Provide exceptional customer by greeting customers courteously, assisting with luggage or belongings as needed, and addressing any inquiries or concerns promptly and professionally
• Adhere to all traffic laws and safety regulations while driving customer vehicles, maintaining a clean driving record, and ensuring the safety of pedestrians and other vehicles at all times.
• Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.

• Conduct pre-flight and post-flight cabin checks, verifying that all seats, tray tables, overhead bins, and lavatories are in working order and ready for passenger use
• Provide exceptional customer service to passengers by assisting with boarding, disembarking, and stowing carry-on luggage
• Ensure compliance with all Federal Aviation Administration (FAA) regulations, airline policies, and industry standards related to cabin operations.

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• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Resolved any customer complaints or issues in a timely fashion following established protocols.

• Oversee and train team members, ensuring Jamba Juice's operational standards are understood, customer service expectations are met, and product quality meets customer standards
• Manage daily operations such as opening and closing procedures, inventory management, and ensuring the cleanliness and organization of the store
• Provided exceptional customer service, promoting upselling and cross-selling and working with my team to meet sales goals.

• Handle cash and card transactions, providing correct change and maintaining a balanced cash drawer
• Follow food safety and hygiene protocols, including proper food handling and storage procedures
• Address customers' inquiries, concerns, or special requests courteously and professionally.

• Respond to customer inquiries, locate products, and offer recommendations to enhance their shopping experience
• Operate cash registers or self-checkout stations accurately and efficiently, processing transactions and handling payments
• Restock shelves, arrange displays, and perform inventory checks to maintain product availability.
• Responded promptly to customer complaints or requests for assistance.
• Answered customer inquiries regarding store policies, products, and services.

• Welcome guests with a warm and friendly demeanor as they arrive
• Communicate effectively with the kitchen and serving staff to ensure smooth transitions between rushes
• Assist in resolving guest concerns or issues, escalating them to the appropriate staff or supervisor when necessary to ensure guest satisfaction.