Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Erika Lopez

El Cajon,CA

Summary

Dynamic Ramp Supervisor with Unifi-Alaska, skilled in operational efficiency and safety management. Achieved timely flight departures through effective team coordination and problem-solving. Proven ability to train new agents and enhance crew operations, fostering a positive work environment while ensuring compliance with aviation regulations. Excellent communicator dedicated to improving service quality.

Experienced with ramp management and operational coordination. Utilizes leadership skills to direct ground support teams efficiently. Track record of ensuring safety protocols and timely turnaround in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Ramp Supervisor

Unifi-Alaska
08.2019 - Current
  • Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
  • Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
  • Maintained documentation, completed shift paperwork, and submitted information for team payroll.
  • Maintain accurate records of all ramp activities for reporting purposes.
  • Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
  • Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
  • Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
  • Created load plans and performed calculations to prepare for assigned flights.
  • Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
  • Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Trained new employees in areas such as safety procedures or equipment operation.
  • Maintained operational compliance with aviation safety regulations and good practices.
  • Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 15 daily flights.

Sales Associate

JCPenney
01.2007 - 03.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

GED -

El Cajon Valley High School
El Cajon, CA
06.2005

Skills

  • Ramp service
  • Operational efficiency
  • Safety management
  • Incident reporting
  • Work coordination
  • Personnel supervision
  • Daily assignments
  • Problem-solving
  • Crew operation improvement
  • Aircraft interior cleaning
  • Ground support
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Excellent communication

Accomplishments

  • Promoted after just 3 months of hire date due to outstanding job performance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Ramp Supervisor

Unifi-Alaska
08.2019 - Current

Sales Associate

JCPenney
01.2007 - 03.2017

GED -

El Cajon Valley High School