Shiloh Johns
Missouri City
Summary
Dynamic professional with extensive experience in the hospitality sector, notably at Hopdoddy Burger Bar. Excelled in staff training and development, significantly enhancing customer service quality. Demonstrated expertise in inventory management, reducing food waste effectively. Skilled in fostering vendor relationships and improving operational efficiency, ensuring customer satisfaction and profitability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Hopdoddy Burger Bar
07.2023 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients.
- Monitored inventory and food waste
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Hospitality Manager
Hopdoddy Burger Bar
09.2022 - 07.2023
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Coordinated with suppliers to establish timely delivery of beer, liquor, and wine.
Bartender/Restaurant Server
Hopdoddy Burger Bar
05.2018 - 09.2022
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Cheeseburger In Paradise
02.2017 - 08.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Marble Slab Creamery
06.2014 - 08.2016
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
Associate of Arts - General Studies
Northwest Florida State College
Niceville, FL07-2016
Skills
- Customer service
- Food safety
- Inventory management
- Multitasking and organization
- Staff supervision
- Staff training and development
- Problem-solving
- Ordering supplies
- Cleaning and sanitation
Certification
- ServSafe Food Handler's Certification
- TABC
Timeline
Kitchen Manager
Hopdoddy Burger Bar
07.2023 - Current
Hospitality Manager
Hopdoddy Burger Bar
09.2022 - 07.2023
Bartender/Restaurant Server
Hopdoddy Burger Bar
05.2018 - 09.2022
Server
Cheeseburger In Paradise
02.2017 - 08.2017
Server
Marble Slab Creamery
06.2014 - 08.2016
Associate of Arts - General Studies
Northwest Florida State College
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