Shiloh Reedy
Magalia,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Life and Health Insurance Agent
American Income Life
Magalia, CA
11.2023 - Current
- Tracked policy renewals and expiration dates in order to manage timely notifications.
- Maintained detailed records of all client interactions and updated customer information as necessary.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Verified eligibility criteria prior to enrolling a customer into a plan.
- Responded timely to inquiries from customers via phone, email, or chat support systems.
Care Assistant
In Home Supportive Services
Magalia, CA
01.2015 - Current
- Administered medications under the direction of a registered nurse.
- Performed light housekeeping duties such as changing bed linens, dusting furniture and vacuuming carpets.
- Monitored vital signs such as pulse rate, temperature and respiration rate.
- Transported patients to appointments or other locations using wheelchairs or stretchers.
- Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
Customer Service Representative
UnitedHealthcare
Chico, CA
02.2021 - 03.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Some College (No Degree) -
Butte College
Oroville, CASkills
- Policy analysis
- Financial Acumen
- Negotiation abilities
- Service Marketing
- Risk Mitigation
- Customer Engagement
- Inbound and Outbound Calling
- Adaptive team player
- Positive and professional
- Medical terminology knowledge
Certification
Life an Health Insurance License
Certified Nursing Assistant Certificate
Timeline
Life and Health Insurance Agent
American Income Life
11.2023 - Current
Customer Service Representative
UnitedHealthcare
02.2021 - 03.2023
Care Assistant
In Home Supportive Services
01.2015 - Current
Some College (No Degree) -
Butte College