Shiloh Tlatenchi
Edwardsville,IL
Summary
Dynamic and detail-oriented professional with extensive experience at Royal Roofing System, excelling in data entry and customer service. Proven ability to manage confidential information while enhancing office organization and communication. Recognized for optimizing appointment scheduling and fostering a collaborative work environment, ensuring exceptional client interactions and support.
Overview
1
1
year of professional experience
Work History
Secretary
Royal Roofing System
05.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Front Desk Receptionist
Odyssey Fitness Center
11.2023 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Greeted visitors warmly, creating positive first impression of organization.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Wilkes Barre Area High School
2021 Wolfpack Wy, Wilkes-Barre, PA 1870506-2025
Skills
- Data entry
- Microsoft Office
- Appointment scheduling
- Customer service
- Confidentiality management
- Office organization
- Effective communication
- Time management
- Problem solving
- Verbal and written communication
- Organization
- Keyboarding skills
- Complex Problem-solving
- Supply restocking
- Report writing
Languages
English
Spanish
Native or Bilingual
Timeline
Secretary
Royal Roofing System
05.2024 - Current
Front Desk Receptionist
Odyssey Fitness Center
11.2023 - 05.2024
High School Diploma -
Wilkes Barre Area High School
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