Shilpi Jain
Aurora,IL
Summary
Seasoned Technology Leader with 18+ years of IT experience, leading cross-functional teams and consistently delivering projects with high visibility and accelerated momentum. Known for agility in managing competing priorities, fostering team collaboration, executive communication, and driving continuous improvement initiatives. Expert in SDLC, Waterfall, Agile, DevOps, Azure, and ensuring compliance in regulated environments.
Overview
18
18
years of professional experience
5
5
Certification
Work History
Technical Project Manager
Tata Consultancy Services
06.2020 - Current
- Lead a team of 15+ experts in managing ETL workflows, utilizing Talend along with Azure Data Lake, BLOB storage and Synapse resulting in streamlined data transformation processes and enhanced decision-making capabilities for M&D, contributing to 10M in revenue
- Designed and Managed strategic Cloud-based solutions (including COTS products and platforms), as well as on-premise web-based applications.
- Enhanced post-production processes and standardize critical program execution procedures
- Lead cross-functional team of 20+ that contributes to $3 million in revenue by streamlining project workflows and improving resource allocation
- Implement and configure AWS and Salesforce COTS digital products, like Trackwise Digital and Veeva Vault, to centralize operations and support data-driven decision-making
- Maintain strict adherence to compliance and industry validation standards within Life Sciences sector while collaborating with business and technical teams to develop strategic roadmaps and optimize business processes
- Managed release schedules to ensure on-time delivery of software products
- Showcased Agility in Learning and quickly Adapting to diverse roles and technologies
- Resource Planning, including Coaching and Mentoring new team members to become application SMEs
- Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
Scrum Master
Tata Consultancy Services
02.2013 - 01.2020
- Managed Agile web development projects from inception to production, utilizing C#.net/Angular and Akamai, achieving consistent delivery of sprint goals and ensuring alignment with project objectives
- Implemented and optimized CI/CD pipelines, reducing deployment times by 30%
- Managed daily operations including sprint planning, stand-ups, and release planning, while monitoring backlog of over 30 units using Kanban boards and JIRA to accurately reflect sprint progress
- Ensured user stories were 100% ordered, defined and ready to be worked by team
- Led cross-functional team of product managers, analysts, developers, architects and testers to define product strategy
- Facilitated team meetings and discussions to promote problem-solving and decision-making
- Coordinated with Development and Operational teams to oversee continuous integration and deployment (CI/CD) pipelines, risk assessments and issue resolution to meet customer expectations.
Production Support Lead
Tata Consultancy Services
03.2011 - 10.2012
- Led production support, ensuring adherence to scope, schedule, and quality standards
- Managed 20+ incoming calls, emails per day from customers.
- Developed web applications using C#.NET and integrated third-party controls such as Telerik, while also overseeing preparation of test plans
- Facilitated clear and transparent client communication to address inquiries and provide updates on issues status
- Team as well as Stakeholder Management, Status and Metrics Reporting
Technical Lead
Tata Consultancy Services
10.2007 - 02.2011
- Collaborated with Engineering\Infrastructure teams and project teams to configure and align environment needs
- Conducted code reviews, provided mentorship on technical challenges and ensure adherence to best practices and identify areas for improvement
- Also managed delivery of project milestones through effective onsite-offshore coordination
- Contributed to full-cycle software development from requirements gathering to deployment and maintenance
- Analyzed client requirements and contributed to development of web applications using .NET framework (.Net 2.0 to 3.5 with MVC architecture)
Developer
Tata Consultancy Services
12.2004 - 09.2007
- Design, Coding and Testing of modules using Asp.net\C#
- Involved in Client interaction and tracking of assigned modules
- Part of Production deployment and Acceptance testing support team
Education
Bachelor of Technology - Computer Science
Punjab Technical University
India2004
Skills
- Software Development Life Cycle
- Agile project management
- Waterfall methodology
- Scrum, JIRA
- Kanban
- Azure, Cloud Architecture
- DevOps
- Project Management
- Stakeholder Communication
- Cross-functional Team Coordination
- Attention to Detail
- Process Improvement
- Strategic Thinking
- Leadership
- Collaboration
- Adaptability
- Problem Solving
- Organization
- Project Planning
- Release planning
- SQL Server
- Java script, Powershell
- Microsoft Office
Certification
- Azure Solution Architect
- Azure Data Fundamentals
- Professional Scrum Master -1
- DevOps Foundation
- Prince 2 Practitioner
Timeline
Technical Project Manager
Tata Consultancy Services
06.2020 - Current
Scrum Master
Tata Consultancy Services
02.2013 - 01.2020
Production Support Lead
Tata Consultancy Services
03.2011 - 10.2012
Technical Lead
Tata Consultancy Services
10.2007 - 02.2011
Developer
Tata Consultancy Services
12.2004 - 09.2007
Bachelor of Technology - Computer Science
Punjab Technical University