Shilvondra Taylor
Los Angeles,CA
Summary
Accomplished professional with a proven track record at the Department of Public Social Services, enhancing team efficiency and financial operations. Skilled in Microsoft Office and effective communication, adept at streamlining processes and fostering positive work environments. Demonstrated ability to solve problems and improve customer satisfaction, contributing to high-quality standards across various roles.
Overview
9
9
years of professional experience
Work History
Intermediate Clerk
Department of Public Social Services (DPSS)
10.2023 - Current
- Maximize team efficiency by diligently monitoring office balancing in the cashier department.
- Ensure timely processing of EBT cards, filing and distribution of homeless mail utilizing to smooth financial operations.
- Contribute to a positive work environment by collaborating with coworkers on various projects and assignments.
- Streamline office operations by effectively managing incoming and outgoing correspondence
Guest Experience Representative
SoFi Stadium
10.2021 - 01.2024
- Assisted guests with special requests, ensuring a personalized and memorable experience.
- VIP ticketing and escorting through restricted areas throughout the venue.
- Developed strong working relationships with colleagues across departments for seamless communication and problem resolution.
- Enhanced guest satisfaction by promptly addressing concerns and providing tailored solutions.
Mail Processing Clerk
United States Post Office
10.2015 - 02.2019
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
Education
Certification - Medical Billing & Coding
Healthcare Career College
Paramount, CA06.2020
High School Diploma -
Fairfax High School
Los Angeles, CA06.2000
Skills
- Microsoft Office
- Filing systems
- Typing Speed
- Report Preparation
- Basic accounting
- Cash Handling
- Telephone Etiquette
- Bookkeeping
- Administrative tasks
- Active Listening
- Effective Communication
- Problem-solving aptitude
Timeline
Intermediate Clerk
Department of Public Social Services (DPSS)
10.2023 - Current
Guest Experience Representative
SoFi Stadium
10.2021 - 01.2024
Mail Processing Clerk
United States Post Office
10.2015 - 02.2019
Certification - Medical Billing & Coding
Healthcare Career College
High School Diploma -
Fairfax High School
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