Shina Lee
Mesa,AZ
Summary
Highly motivated and committed Certified Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-oriented skills to a like-minded environment.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
AMERICAN VASCULAR SPECIALISTS
02.2024 - Current
- Organize current patient charts in Veracity EMR system, from the Medstream filing system. This includes scanning incoming medical documents.
- Collecting pertinent data to aid the provider in patient care.
- Communicating with patients to verify information, determine the purpose of the visit, and record medical history.
- Collaborating with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Addressing patient inquiries and appointment requests/scheduling, triaging patient calls (determining the level of urgency), and answering billing concerns.
- Manage incoming patient referrals from PCPs, dialysis centers, and kidney specialists. As well as, creating monthly reports for the number of new referrals.
- Completing patient insurance and eligibility.
- Educating back-end MA staff on proper procedures and policies for front-end medical assisting.
- Patient check-in and check-out process, collect copay and updated documents (when needed).
- Taking calls; providing office information, notating messages, relayed paged notifications to corresponding providers.
Certified Medical Assistant
ARIZONA WOMEN'S CARE (formerly Sunrise Women's Healthcare)
08.2022 - 08.2023
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including records request, filing, organizing, and scanning documents.
- Insurance verifications by calling patients and their insurance providers.
- Oriented and trained 6 new staff on proper procedures and policies. Including new EMR systems.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Medical Assistant
SUNRISE WOMEN'S HEALTHCARE
12.2017 - 08.2022
- Assisted with chart preparations, typed data entry into Digichart system, prep/room patients, Depo-Provera injections, glucose tests, other minor procedures, and sanitizing instruments.
- Record requests/releases to and from the patient's care provider, including imaging facilities such as the SimonMed portal and Arizona Diagnostic Radiology.
- Create and record monthly reports for new pre-natal patients in Digichart system.
- Communicate with insurance companies regarding patient eligibility and benefits
- Informed patients about their insurance (obstetrical) coverage, including the type of delivery, pre/postnatal care, and the provider's delivery charge.
- Maintained current responsibilities while creating/facilitating training materials for new hires.
- Supported and trained 4 new staff members to achieve and maintain office protocols, patient procedures, and educate the usage of EMR Digichart system.
- Patient Check-in and check-out procedures, scheduling appointments, collected payments, and reviewed/explained bill statements.
- Took incoming calls to provided office information, relayed messages, and answered questions.
Certified Medical Assistant
SOUTHEAST VALLEY OBGYN
08.2012 - 09.2017
- Create/monitor chart preparation; document data entry in paper form and EMR systems.
- Record requests/releases to and from the patient's previous and current medical care teams.
- Create and record monthly reports for new pre-natal patients.
- Prep and room patients; Vital check, confirm the reason for visit and review medications.
- Administered Depo-Provera injections, initiated glucose tests, and assisted minor procedures. Including the Nexplanon removal and insertion.
- Sanitized and organized instruments.
- Attended conferences regarding insurance prefixes and learning about the differences.
- Communicated with insurance companies regarding patient eligibility and benefits
- Informed patients about their insurance (obstetrical) coverage, including the type of delivery, pre/postnatal care, and the provider's delivery charge.
- Patient Check-in and check-out procedures, scheduled appointments, collected payments, and reviewed/explained bill statements.
- Took incoming calls to provide office information, relay messages, and answer questions.
Education
Certified Medical Assistant -
PIMA MEDICAL INSTITUTE
Mesa, AZ06.2012
Skills
- Medical records oversight
- Patient documentation
- Insurance verification
- CPR & AED certifications
- EMR / EHR
- OB/GYN procedures
- HIPAA protocols
- Medical terminology
- Obstetric terminology
- Human anatomy knowledge
- Proper sterilization techniques
- Check-in & check-out coordination
- Treatment setup
- Patient-focused care
- Monitoring patient progress
- Preparing specimens and samples
- Sample collection procedures
- Inventory and supply management
- Team oriented
- Communication oriented
- CMA training capabilities
- Adaptable and quick learner
- Problem solver
Timeline
Certified Medical Assistant
AMERICAN VASCULAR SPECIALISTS
02.2024 - Current
Certified Medical Assistant
ARIZONA WOMEN'S CARE (formerly Sunrise Women's Healthcare)
08.2022 - 08.2023
Certified Medical Assistant
SUNRISE WOMEN'S HEALTHCARE
12.2017 - 08.2022
Certified Medical Assistant
SOUTHEAST VALLEY OBGYN
08.2012 - 09.2017
Certified Medical Assistant -
PIMA MEDICAL INSTITUTE
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