Shinell Abrams James
Brooklyn
Summary
Dedicated professional with a proactive approach and quick learning ability. Strong work ethic complemented by effective communication skills. Committed to contributing to team success and supporting organizational objectives. Passionate about continuous learning and adept at managing change.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Guywillship
East Orange, NJ
07.2023 - Current
- Processed and shipped daily online packages efficiently.
- Generated invoices for customer transactions promptly.
- Received and updated payments to maintain accurate financial records.
- Supervisor: Troy Chapman
- Contact +1 862-283-7624.
Assistant Manager
Websource Guyana
Georgetown, Guyana
03.2014 - 12.2019
- Maintained accurate sales transaction records using point-of-sale systems.
- Created reports analyzing sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints, ensuring timely resolution.
- Assisted customers with requests and answered questions to enhance satisfaction.
- Processed daily online orders, purchases, and sales efficiently.
- Updated database daily with transaction information for accuracy.
Assistant Accounts Clerk
Cara Investments
Georgetown, Guyana
02.2011 - 09.2013
- Handled daily cash transactions and maintained petty cash fund.
- Reconciled computer reports with manually maintained ledgers.
- Prepared weekly payroll for team of salaried and hourly employees.
- Calculated income, insurance and tax deductions.
- Maintained accurate records of financial transactions.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Managed accounts payable and receivable functions effectively and efficiently.
Data Entry Clerk
Guyana Revenue Authority
Georgetown, Guyana
02.2007 - 12.2010
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Proofread and edited documents to correct errors.
- Organized and filed data in appropriate locations for easy access to essential information.
- Identified, corrected, and reported data entry errors.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Reviewed, corrected or deleted data, verifying customer and account information.
Education
No Degree - Accounting
Association of Chartered Certified Accountants
High School Diploma - undefined
Richard Ishmael Secondary School
Guyana06-2005
Skills
- Customer Service
- Data Analysis Financial reporting
- Problem resolution
- Microsoft Office Suite
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Payment processing
- Microsoft outlook
- Paperwork processing
Timeline
Customer Service Representative
Guywillship
07.2023 - Current
Assistant Manager
Websource Guyana
03.2014 - 12.2019
Assistant Accounts Clerk
Cara Investments
02.2011 - 09.2013
Data Entry Clerk
Guyana Revenue Authority
02.2007 - 12.2010
High School Diploma - undefined
Richard Ishmael Secondary School
No Degree - Accounting
Association of Chartered Certified Accountants