Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shinell Brassel

Cape Girardeau,MO

Summary

Driven professional with proven expertise in customer satisfaction and complaint resolution, honed at Casey's General Stores and USPS. Demonstrates exceptional reliability and punctuality, excelling in fast-paced environments. Achieved customer service goals, exceeding expectations through effective communication and problem-solving skills. Skilled in handling transactions and managing high-pressure situations, showcasing both hard and soft skills.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Caseys's General Stores
10.2023 - 06.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.

Mailhandler

USPS
02.2018 - 02.2021
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.

Education

High School Diploma -

Downers Grove South
Downers Grove, IL
06.1997

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Customer Complaint Resolution

Timeline

Customer Service Cashier

Caseys's General Stores
10.2023 - 06.2024

Mailhandler

USPS
02.2018 - 02.2021

High School Diploma -

Downers Grove South

Similar Profiles

CREATE PROFILE
Shinell Brassel