Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Shingirai Busu

Covington,LA

Summary

Resourceful and passionate student, highly skilled in Python and Java programming languages. Recognized for exceptional customer service and analytical skills by current employer. Passionate about making the world a better place through security and confidentiality by persuing my career with Colorado State University Global.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Belk Department Store
11.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Team Leader

Chick Fil A
02.2023 - Current
  • Customer service.
  • Supervised team members to meet quality goals.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

IT Intern

Midlands State University
06.2022 - 01.2023
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Delivered assistance and support for team-based IT projects.
  • Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
  • Supported IT department in handling technology rollout and maintenance.

Community Service Volunteer

Zimbabwe Anti Corruption Commission
01.2022 - 05.2022
  • Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
  • Planned and delivered numerous activities and special events.
  • Assisted organizing local charity events to raise funds for disadvantaged families.
  • Exhibited excellent communications and customer service relations skills.
  • Collaborated with local organizations to provide food baskets to families in need.

Student Representative Associate

University Of Zimbabwe
01.2021 - 11.2021
  • Organized successful fundraising events, generating funds for student programs and scholarships.
  • Played a key role in the implementation of new services tailored specifically towards meeting the unique needs of diverse student populations.
  • Assimilated governance knowledge to handle student concerns with adherence to predetermined guidelines.
  • Elevated school spirit by planning engaging events that fostered connections among students, faculty, and staff.

Theatre Performer

Pakare Paye Arts Center
03.2020 - 07.2021
  • Mastered challenging choreography, contributing to the overall success of numerous stage performances.
  • helped in promoting theatre as a career to people in Zimbabwe
  • actively participated in fund raising events for upcoming and aspiring artistes
  • Sang and danced with creative ensembles and troupes for dramatic and comedic performances.


Education

No Degree - Cybersecurity

University of Zimbabwe
Zimbabwe

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Time management

Accomplishments

    2018 - Allied arts best act

    awarded for the best performance in the cultural arts exhibition.


    2020- Best theatrical

    for participating in the most activities with the pakare paye arts center


    2024- Top performer

    awarded for working hard and serving eloquently with Chick fil A.


Certification

Certification in Cybersecurity- ISC2

Languages

Swahili
English

Timeline

Customer Service Representative

Belk Department Store
11.2023 - Current

Team Leader

Chick Fil A
02.2023 - Current

IT Intern

Midlands State University
06.2022 - 01.2023

Community Service Volunteer

Zimbabwe Anti Corruption Commission
01.2022 - 05.2022

Student Representative Associate

University Of Zimbabwe
01.2021 - 11.2021

Theatre Performer

Pakare Paye Arts Center
03.2020 - 07.2021

No Degree - Cybersecurity

University of Zimbabwe

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Shingirai Busu