Shionna Gordon
Summary
Customer-focused professional with experience in front desk operations, customer service, and order fulfillment. Skilled at handling customer inquiries, managing schedules, and keeping daily operations running smoothly. Known for being dependable, organized, and able to build positive relationships while providing excellent service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service & Order Fulfillment Associate
S&S Activewear
Duluth, GA
04.2025 - 02.2026
- Answered customer questions by phone and email regarding order status, pickup procedures, and general concerns.
- Addressed order issues and cancellations, documenting all cancellations in a file cabinet.
- Worked closely with warehouse teams to coordinate order readiness and minimize delays.
- Validated customer information and obtained signatures upon order release.
- Managed multiple customer requests in a fast-paced environment while maintaining accuracy.
- Built strong customer relationships through clear communication and dependable services.
Customer Service Associate
Flavor Juicery
Johns Creek, GA
04.2021 - 09.2021
- Executed friendly customer support while maintaining accuracy in transaction handling.
- Assisted customers with menu selections and answered questions about products and promotions.
- Maintained a clean, welcoming, and organized service area.
- Replenished inventory, tracked product availability, and recorded findings
- Promoted specials and new products which improved customer engagement
- Collaborated with team members to deliver prompt and efficient service.
Order Fulfillment Associate
ThredUp
Suwanee, GA
11.2023 - 09.2024
- Facilitated order fulfillment by efficiently picking, packing, and preparing shipments.
- Verified order accuracy prior to shipment.
- Conducted quality control inspections to ensure accuracy and readiness of items prior to fulfillment.
- Operated warehouse equipment to manage inventory and shipments.
- Collaborated with team member across departments to support warehouse operations.
Education
High School Diploma -
Peachtree Ridge Highschool
Suwanee, GA05-2022
Skills
- Front Desk Operations
- Appointment Scheduling
- Customer Service
- Phone Communication
- Email Correspondence
- Calendar Management
- Cash Handling
- POS Systems
- Data Entry
- Microsoft Office
- Computer Competency
- Filing & Recordkeeping
- Task Prioritization
- Time Management
- Multitasking
- Team Collaboration
- Team Leadership
- Conflict Resolution
- Organizational Skills
RELEVANT EXPERIENCE
FRONT DESK AGENT I 6/2023 to 8/2023
Putt Nation - Buford, GA
- Welcomed guests and created a positive first impression by providing friendly & professional service.
- Answered incoming calls & responded to emails regarding customer reservations and inquiries
- Scheduled appointments and managed daily bookings to support smooth business operations
- Maintained organized record of calls, messages, and guest information.
- Handled customer concerns and helped resolve these issues in a professional and timely manner.
CUSTOMER SERVICE TEAM LEAD I 1/2023 to 6/2023
Altitude - Lawrenceville, GA
- Managed daily front-end operations while fostering a welcoming guest environment.
- Trained new team members on customer service standards, company policies, and customer interaction ability.
- Supported team in crafting an effective schedule.
- Monitored team performances and provided supports during busy shifts.
- Communicated promotions, events, and company programs to customers.
- Assisted management with daily responsibilities and front-end organization & operations.
Timeline
Customer Service & Order Fulfillment Associate
S&S Activewear
04.2025 - 02.2026
Order Fulfillment Associate
ThredUp
11.2023 - 09.2024
Customer Service Associate
Flavor Juicery
04.2021 - 09.2021
High School Diploma -
Peachtree Ridge Highschool