Shirlyn Charter
Savannah,GA
Summary
Experienced with a strong background in customer service and cash handling, developed during summers working in a fast-paced hotel environment. Demonstrates excellent communication skills, attention to detail, and proficiency in managing transactions. Looking to transition into a new field where these skills can contribute to team success and improve operational efficiency.
Overview
1
1
year of professional experience
Work History
Front Desk
Lindbergh Bay Hotel and Villas
06.2023 - 07.2023
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.
- Utilized reservation software proficiently for booking management tasks such as updating room statuses or modifying bookings.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
Front Desk Receptionist
Lindbergh Bay Hotel And Villas
06.2022 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Education
Fashion Designer -
Savannah College of Art and Design
Savannah, GA01.2028
High school or equivalent -
Charlotte Amalie High School
St. Thomas, Virgin Islands01.2023
Skills
- Time management
- Customer service
- Teamwork
- Problem-solving
- Multitasking
- Front desk operations
- Computer skills
- Organizational skills
- Active listening
- Detail-oriented
- Adaptability
- Phone etiquette
Accomplishments
- Adobe Certificate- Adobe Certified in Visual Design 2024
Timeline
Front Desk
Lindbergh Bay Hotel and Villas
06.2023 - 07.2023
Front Desk Receptionist
Lindbergh Bay Hotel And Villas
06.2022 - 07.2022
Fashion Designer -
Savannah College of Art and Design
High school or equivalent -
Charlotte Amalie High School
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