Shirann Vaughn
Waterloo
Summary
Diligent with a background in asset protection and customer service and stocking. Proven ability to minimize losses through effective monitoring and prompt response to suspicious activities. Demonstrates strong communication and problem-solving skills in maintaining secure environment and assisting customers.
Pleasant, hardworking and reliable with great interpersonal skills and
dedication with strong observational skills and integrity. Also known for exceptional customer service, patience, and empathy.
Overview
13
13
years of professional experience
Work History
Asset Protection Customer Host
Walmart
1334 Flammang Dr, Waterloo, IA 50702
06.2022 - 06.2026
- Monitored store premises to prevent theft and ensure customer safety.
- Collaborated with law enforcement during investigations involving theft or loss prevention.
- Maintained an orderly entrance area, ensuring smooth flow of customer traffic while adhering to company guidelines regarding bag checks and receipt validation.
- Ensured accurate record-keeping by logging daily activities, incidents, and observations in the asset protection logbook.
- Contributed to a positive store atmosphere by greeting customers warmly upon entry and exit.
- Provided exceptional customer service, assisting shoppers with questions, concerns, and locating merchandise.
- Conducted bag checks at entrances and exits to prevent theft and maintain a secure shopping environment.
Merchandise Stocking Associate
Sams Club
210 E Tower Park Dr, Waterloo, IA 50701
11.2020 - 06.2022
- Organized and stocked merchandise to ensure optimal inventory levels and product availability.
- Enhanced store organization by accurately stocking shelves.
- Maintained effective team member communication.
- Collaborated with team members to maintain a clean, organized work environment.
- Answered customer questions and provided detailed product information.
- Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Cashier
Hy-Vee Food Store
2181 Logan Ave, Waterloo, IA 50703
09.2013 - 10.2020
- Processed transactions accurately using point-of-sale systems to ensure efficient customer service.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Art
University of Northern Iowa
Cedar Falls, IA05-2020
Skills
- Strong observational skills
- Patience and empathy
- Assertiveness and confidence
- Integrity and honesty
- Professionalism and courtesy
- Cash handling experience
- Detail-oriented
- Customer service
- Work ethic and integrity
- Cleaning and sanitizing
Timeline
Asset Protection Customer Host
Walmart
06.2022 - 06.2026
Merchandise Stocking Associate
Sams Club
11.2020 - 06.2022
Cashier
Hy-Vee Food Store
09.2013 - 10.2020
Bachelor of Arts - Art
University of Northern Iowa