Summary
Overview
Work History
Education
References
Timeline
Generic

Shireen Mewbourne

Gower,MO

Summary

22+ years in the Travel Hospitality Industry. Worked in Airline, Agency and CTD environments. Collaborating with Executives, VP level, and high touch clients as an agent as well as operations supervisor. Experienced on Worldspan/Sabre/Amadeus GDS systems. Excel and Word. Resolute, efficient, purposeful team member, excellent people skills and reputation for utmost integrity.

Overview

32
32
years of professional experience

Work History

Senior Travel Coordinator

Cerner/Oracle
05.2011 - Current
  • Assist and manage clients with booking travel accommodations in high-touch service environment
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging air, hotel and rental car reservations.

Cerner Onsite Agent

Travel & Transport
08.2006 - 05.2011
  • Working directly with Cerner travel manager
  • Assisted with creation of online tool for annual Health Conference
  • Managed International reservations
  • Reviewing tariffs to ensure best airfares obtained
  • Promoting preferred vendors
  • Responsible for associate and client group reservations, air/car/hotel
  • Worked with client management to book travel for VIP’s and board members.
  • Assisted on site for events for client needs and expectations

Corporate Group Travel Agent

Executive Travel
02.2001 - 05.2006
  • Arranged travel accommodations for individual associates, groups, and executives.
  • Set up meetings and events
  • Managed all New Hire onboarding travel, domestic and international.
  • Managed long term hotel stays.
  • Managed Client VIP Travel for retreats and events
  • Assisted on site for events for client needs and expectations
  • Negotiated airfare and hotel blocks
  • Implemented and trained agents on SouthWest booking tool 'Booking Builder'
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues

Group Desk Asst Manager

TWA
05.1992 - 02.2001
  • Assisted in setting up TWA Group Source
  • Working with Capacity Management to analyze fares and revenue quota objectives
  • Agent training - fares tariffs and rate desk pricing
  • Managing team of 40+ agents
  • Processed Charter Flight requests
  • Resolved customer service issues using company processes and policies.

Education

Airline Reservations System

Par’s Travel School
Kansas City, MO
05.1991

Business Administration And Management

West Oxfordshire Technical College
Witney Oxfordshire United Kingdom
05.1979

High School Diploma -

WoodGreen Secondary School
Witney Oxfordshire UK

References

 Lisa Cox  -  Project/Program Manager Oracle/Cerner 816-935-9353 

 Scott White -  Executive Travel 816-260-9090

Timeline

Senior Travel Coordinator

Cerner/Oracle
05.2011 - Current

Cerner Onsite Agent

Travel & Transport
08.2006 - 05.2011

Corporate Group Travel Agent

Executive Travel
02.2001 - 05.2006

Group Desk Asst Manager

TWA
05.1992 - 02.2001

Airline Reservations System

Par’s Travel School

Business Administration And Management

West Oxfordshire Technical College

High School Diploma -

WoodGreen Secondary School

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Shireen Mewbourne