Shireka Riley
Amityville,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
P.C.Richards
Farmingdale, NY
03.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Direct Support Professional (DSP)
Life Worc
New York
07.2022 - 12.2023
- Assisting clients with daily personal tasks, including bathing and dressing; completing housekeeping tasks; ensuring clients feel safe and comfortable; demonstrating trustworthiness and dependability; and providing interpersonal support.
Front End Cashier
Lowe's Home Improvement
Farmingdale
05.2021 - 01.2022
- Provides quality customer service, greets customers, scans items, and answers queries about products.
Backroom Sales Associate
Target Corporation
Copiague
08.2019 - 02.2020
- Processes and unloads store inventory, stocks items, and monitors for defective or expired merchandise.
Collector
NetTel USA Inc
Farmingdale
03.2019 - 08.2019
- Recovers overdue payments, tracks debtors, negotiates repayment plans, and encourages alternative payment solutions.
Education
University in Business Administration -
Post University
Waterbury, CTCertificate in Medical Assisting -
Wilson tech
Amityville, NY06.2016
High school diploma -
Amityville Memorial High School
Amityville, NY06.2016
Skills
- Cashiering
- Cash room admin
- Front Desk
- Inbound and outbound calls
Retail store support
Stocking and replenishing
Money handling abilities
Professional telephone demeanor
Certification
Medical Laboratory Technician
Timeline
Customer Service Representative
P.C.Richards
03.2024 - 08.2024
Direct Support Professional (DSP)
Life Worc
07.2022 - 12.2023
Front End Cashier
Lowe's Home Improvement
05.2021 - 01.2022
Backroom Sales Associate
Target Corporation
08.2019 - 02.2020
Collector
NetTel USA Inc
03.2019 - 08.2019
University in Business Administration -
Post University
Certificate in Medical Assisting -
Wilson tech
High school diploma -
Amityville Memorial High School