Treasure Henderson
Baton Rouge,LA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
GXO
Plaquemine, LA
07.2025 - Current
- Resolved customer inquiries efficiently using CRM systems to enhance satisfaction and retention.
- Streamlined communication processes between departments, improving response times for customer issues.
- Trained new team members on best practices, fostering a knowledgeable and effective support environment.
- Analyzed customer feedback to identify trends, leading to improved service protocols and enhanced user experience.
Cashier/Customer Service
Target
Baton Rouge, LA
05.2016 - 06.2025
- Cashier and customer service rep
- Processed customer transactions efficiently using POS systems.
- Assisted in maintaining store cleanliness and organization standards.
- Managed cash drawer and balanced registers at end of shifts.
- Provided exceptional customer service to enhance shopping experience.
Administrative Assistant
Acceptance Now
Baton Rouge, LA
07.2021 - 04.2025
- Financial assistant, process payments, finance merchandise
- Developed and maintained filing systems to enhance document retrieval and organizational efficiency.
- Implemented office procedures that improved workflow efficiency and reduced processing times for administrative tasks.
Education
High school or equivalent -
Belaire High School
Baton Rouge, LA05-2015
No Degree - Business Communication
Baton Rouge Community College
Baton Rouge, LA12-2029
Skills
- Communications
- Customer Service
- Microsoft Office
- Microsoft Powerpoint
- Microsoft Word
- Cash Handling
- Cashiering
- Typing
- Data entry
- Call center experience
- Complaint handling
- Microsoft Excel
- Scheduling
- Order processing
- Administrative support
Timeline
Customer Service Representative
GXO
07.2025 - Current
Administrative Assistant
Acceptance Now
07.2021 - 04.2025
Cashier/Customer Service
Target
05.2016 - 06.2025
High school or equivalent -
Belaire High School
No Degree - Business Communication
Baton Rouge Community College
Assessments
- Customer Focus & Orientation — Highly Proficient
- August 2019
- Responding to customer situations with sensitivity.
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.