Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHIRINE SPALDING

Bend,OR

Summary

Experienced and hard working customer service representative looking to return to the workforce after dedicating time to raise my child as a stay at home parent. Seeking a position in which I can grow my career and provide value to the company.

Overview

2
2
years of professional experience

Work History

Customer service representative

Teleperformance
03.2019 - 05.2019
  • Provided an amiable and thorough experience for the customer
  • Appropriately serviced complicated customers and defused the situation
  • Resolved customer issues by providing accurate solutions
  • Represented the company by showing a positive attitude and excellent work ethic
  • Reason for leaving: I had to leave since I had a high-risk pregnancy and I was advised to get rest.

Publishing Consultant

Authorcentrix
04.2018 - 11.2018
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Updated clients about the status of their books through email.
  • Answered any questions regarding the company and benefits.
  • Reason for leaving: I moved to another city that was providing better opportunities.


Customer Service Representative

ABMI
08.2017 - 12.2017
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reason for leaving: I was a temporary replacement for 4 months.

Education

High School Diploma -

Javier Laxina 1 Memorial High School
Bais City, Philippines
04.2012

No Degree - Information Technology

Negros Oriental State University
Bais City, Philippines

Skills

  • Report Preparation
  • Active Listening
  • Refund Processing
  • Customer Relations
  • Microsoft Excel

Languages

English
Professional Working
Filipino
Native or Bilingual

Timeline

Customer service representative

Teleperformance
03.2019 - 05.2019

Publishing Consultant

Authorcentrix
04.2018 - 11.2018

Customer Service Representative

ABMI
08.2017 - 12.2017

High School Diploma -

Javier Laxina 1 Memorial High School

No Degree - Information Technology

Negros Oriental State University

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SHIRINE SPALDING