Shirle Kelly
Little Rock,AR
Summary
Experienced administrative professional with a proven track record of enhancing office workflows and improving team collaboration. Highly organized and detail-oriented, skilled in managing multiple tasks and building strong professional relationships. Adept at streamlining processes and improving communication within healthcare settings.
Overview
19
19
years of professional experience
Work History
Office Coordinator
Central Arkansas LASIK
10.2023 - Current
- Facilitated patient appointment coordination, ensuring effective workflow and operational efficiency.
- Administered inventory control for office supplies and medical equipment to streamline workflow processes.
- Coordinated interactions between healthcare providers and patients, ensuring clarity and responsiveness in service delivery.
- Designed and executed office protocols aimed at optimizing administrative workflows.
- Oversaw accounting operations and facility management to ensure seamless business functionality.
- Cultivated relationships with clinics in Arkansas through strategic marketing outreach efforts.
- Established and maintained collaborative relationships with ophthalmologists, optometrists, and referring doctors to streamline patient referral processes.
- Coordinated and organized surgical administrative tasks to support efficient patient care.
- Executed training on Alcon EX500 and FS200 laser technologies to enhance operational proficiency.
Medical Assistant
LIV Aesthetics and Wellness
05.2021 - 09.2023
- Coordinated with healthcare providers during patient examinations and procedures, optimizing workflow processes.
- Administered patient record management through electronic health record (EHR) systems to uphold data integrity and privacy standards.
- Streamlined scheduling and follow-up procedures, resulting in improved patient appointment adherence.
- Clarified treatment plans and medication instructions, boosting patient comprehension and compliance.
- Coordinated and streamlined supply orders to support provider functionality.
- Performed basic accounting functions to support financial operations and reporting.
- Cultivated strong patient relationships to enhance care experience.
- Directed daily functions of provider clinic, focusing on optimizing patient interactions and service quality.
Medical Assistant
Physical Medicine Of Oklahoma
06.2020 - 05.2022
- Streamlined patient intake process by directing individuals to exam rooms and addressing inquiries, enhancing physician examination readiness through thorough preparation of necessary resources.
- Collected and documented comprehensive client medical histories, including medication details, symptoms, and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented patient interactions and clinical notes, ensuring accurate and comprehensive records for healthcare provider.
- Ensured optimal functionality of exam rooms and medical equipment through thorough sanitation, restocking, and organization.
- Coordinated setup and operation of specialized medical equipment to support timely diagnostic and treatment processes.
- Supported laboratory operations by collecting and processing specimens for routine checks and diagnostic testing.
Back Desk Receptionist
Arkansas Ophthalmology
03.2018 - 06.2020
- Engaged with other doctors' offices to manage referral requests and secure essential office notes for patient care.
- Utilized multi-line telephone system to facilitate seamless communication and support operational needs.
- Greeted customers warmly and addressed general inquiries. Assisted visitors in identifying the purpose of their visit and guided them to appropriate offices.
- Confirmed scheduled appointments and communicated updates with clients. Updated client records to reflect the latest information.
- Coordinated appointment schedules to ensure balanced patient availability and adherence to maximum load levels.
- Facilitated prompt routing of incoming mail and messages to appropriate personnel.
- Facilitated collection of co-pays and outstanding balances from clients, ensuring accurate account updates.
- Extracted and organized doctor's charts for efficient review.
- Reviewed and confirmed insurance details for patients to facilitate seamless healthcare access.
Medical Assistant
Saint Anthnoy's Hospital
05.2007 - 02.2012
- Conducted thorough assessments of client medical backgrounds to ensure accurate medication and allergy records.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Systematically collected and organized patient medical records, focusing on vital statistics such as blood pressure, weight, and lab work.
- Facilitated routine check procedures and diagnostic testing through specimen collection and processing.
- Verified appropriate lab couriers picked up collected lab specimens.
- Oversaw patient movement to examination rooms and addressed inquiries to streamline physician examination processes. Managed patient transitions to examination areas while preparing necessary materials for physician assessments. Coordinated patient arrivals in exam rooms and fielded questions to enhance the examination experience for physicians.
- Collaborated with medical and administrative personnel to foster a patient-centered and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Obtained all prescribed laboratory testing.
Education
High School Diploma -
Edmond North High School
Edmond, OK05-1997
Some College (No Degree) - Accounting And Business Management
University of Central Oklahoma
Edmond, OKSkills
- Technical skills EHR systems, Data entry
- Administrative Skills: Office administration, Appointment scheduling
- Interpersonal Skills: Client interaction, Relationship building
- Organizational Skills: Time Management, Multitasking
Timeline
Office Coordinator
Central Arkansas LASIK
10.2023 - Current
Medical Assistant
LIV Aesthetics and Wellness
05.2021 - 09.2023
Medical Assistant
Physical Medicine Of Oklahoma
06.2020 - 05.2022
Back Desk Receptionist
Arkansas Ophthalmology
03.2018 - 06.2020
Medical Assistant
Saint Anthnoy's Hospital
05.2007 - 02.2012
High School Diploma -
Edmond North High School
Some College (No Degree) - Accounting And Business Management
University of Central Oklahoma