Shirley Baines
Lawrenceville,GA
Summary
Experienced customer service and sales professional with a strong background in customer support, account management, and data accuracy. Skilled in handling customer inquiries, resolving concerns, managing client information, and building long-term customer relationships. Proven ability to work in fast-paced environments while maintaining professionalism and strong communication. Recognized as the top sales representative in 2025, generating over $1.3 million in company revenue. Experienced using Salesforce, managing customer records, and supporting daily business operations.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Arbor-Nomics Turf
Lawrenceville, GA
01.2023
- Assisted customers with scheduling, account questions, and service concerns
- Updated customer accounts and maintained accurate data entry records
- Responded to inbound customer calls and provided service information
- Coordinated with technicians and internal departments to ensure customer satisfaction
- Helped maintain positive customer experiences through timely communication and problem resolution
Sales Representative
Arbor-Nomics Turf
Lawrenceville, GA
01.2023 - Current
- Promote lawn care and turf management services to residential customers
- Build and maintain strong customer relationships through excellent communication and follow-up
- Educate customers on treatment plans, pricing, and service recommendations
- Use Salesforce to manage customer accounts, sales activity, and client information
- Consistently exceeded sales goals and performance expectations
- Recognized as the company’s #1 sales representative in 2025, generating over $1.3 million in revenue
- Maintain accurate records, schedules, and customer data while managing a high volume of accounts
- Support customers by answering questions, resolving concerns, and providing service updates
Customer Service Representative
CVS Health
Remote
01.2022 - 01.2023
- Assisted members with account updates, login support, and insurance-related questions
- Provided information regarding prescription pricing, coverage, and mail-order services
- Coordinated with local pharmacy locations regarding prescription pickup requests
- Maintained accurate customer records while handling confidential information
- Managed high-volume inbound calls while meeting customer service expectations
Assistant Manager
McDonald's
Stone Mountain, GA
01.2015 - 01.2022
- Supervised daily operations and supported team members during busy shifts
- Assisted with training, scheduling, and onboarding employees
- Resolved customer concerns in a professional and timely manner
- Managed cash handling, inventory tracking, and daily deposits
- Helped maintain company standards for customer service, safety, and cleanliness
Assistant Manager
Family Dollar
College Park, GA
01.2007 - 01.2014
- Assisted customers with purchases, questions, and issue resolution
- Supported inventory management, merchandising, and store organization
- Assisted with payroll, scheduling, and daily operations
- Trained new employees on company procedures and customer service expectations
- Supported loss prevention efforts and store management responsibilities
Education
High School Diploma -
Frederick Douglass High
Atlanta, GA05-2005
Skills
- Customer Service
- Data Entry
- Salesforce CRM
- Account Management
- Sales Support
- Client Relations
- Call Center Experience
- Microsoft Office
- Record Management
- Data Accuracy
- Problem Solving
- Team Leadership
- Scheduling & Payroll Support
- Training & Onboarding
- Inventory Management
- Communication Skills
- Remote Work Experience
- Conflict Resolution
Timeline
Customer Service Representative
Arbor-Nomics Turf
01.2023
Sales Representative
Arbor-Nomics Turf
01.2023 - Current
Customer Service Representative
CVS Health
01.2022 - 01.2023
Assistant Manager
McDonald's
01.2015 - 01.2022
Assistant Manager
Family Dollar
01.2007 - 01.2014
High School Diploma -
Frederick Douglass High