Shirley Bonds
Daphne,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of post-secondary education
31
31
years of professional experience
Work History
Customer Service Representative
Auction and Estate Sales
Daphne, Alabama
04.2011 - 05.2024
- Answered customer calls about auction and estate sales listings, bidding, and pickup details
- Explained sale procedures, payment options, and buyer requirements for auction and estate sales
- Resolved customer concerns about item descriptions, invoices, and estate sale schedules
- Logged inquiries, bids, and order details using auction and estate sales systems
- Greeted customers and provided directions during auction and estate sales events
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed payments and receipts for auction and estate sales transactions
Teacher
Archdiocese of Mobile
Mobile, Alabama
09.2003 - 06.2005
- Taught Catholic curriculum aligned with Archdiocese of Mobile school standards
- Planned lesson plans supporting faith formation and academic instruction
- Managed classroom routines promoting respectful, orderly learning environment
- Communicated with parents and guardians about student progress and concerns
- Assessed student work and adjusted instruction for individual needs
Librarian
Cincinnati Public Library
Cincinnati, OH
09.1993 - 06.2003
- Guided patrons in computer use, databases, and online resources.
- Assisted patrons at public library service desks with reference and circulation questions.
- Cataloged materials using library systems and maintained accurate records.
- Organized collection shelves, holds, and returns across branch locations.
Education
Masters - Library Science
University of Kentucky
09.1986 - 05.1988
Bachelor of Science - Education
College of Mount St Joseph
Cincinnati, OH 09.1962 - 06.1966
Skills
- Auction systems
- Payment processing
- Order entry
- Customer relationship management
Call handling
Service desk support
Records management
- Event coordination
- Event logistics coordination
- Leadership experience
- Customer relations
- Conflict resolution
- Public assistance
Affiliations
Member of a Church Community
Active Ballroom Dancer
Travel Experience
Accomplishments
Recognition for Leadership
Timeline
Customer Service Representative
Auction and Estate Sales
04.2011 - 05.2024
Teacher
Archdiocese of Mobile
09.2003 - 06.2005
Librarian
Cincinnati Public Library
09.1993 - 06.2003
Masters - Library Science
University of Kentucky
09.1986 - 05.1988
Bachelor of Science - Education
College of Mount St Joseph
09.1962 - 06.1966