SHIRLEY CARNEY
Pittsburgh
Summary
Dynamic Client Service Associate with exceptional organizational skills and a proven ability to engage effectively with diverse customer profiles. Adept at fostering positive relationships and delivering tailored solutions that enhance client satisfaction. Committed to contributing to a forward-thinking organization that values hard work, dedication, and excellence in service delivery. Passionate about leveraging experience to drive results and support team success in a challenging new role.
Overview
13
13
years of professional experience
Work History
Patient Access Coordinator
Allegheny Health Network
Pittsburgh, PA
12.2024 - Current
- Managed patient registration processes ensuring compliance with health regulations.
- Coordinated insurance verification and eligibility checks for seamless patient access.
- Streamlined appointment scheduling procedures to enhance operational efficiency.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
SENIOR RESOLUTIONS MANAGER
CVS/caremark
Pittsburgh, PA
10.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Assisted customers with product selection, order placement, and payment processing.
- Resolved customer complaints quickly and efficiently.
- Maintained accurate records of customer interactions and transactions.
- Analyzed customer feedback to identify areas for improvement.
- Collaborated with other departments to ensure prompt resolution of customer issues.
- Developed strong relationships with customers through proactive follow-up calls and emails.
- Greeted customers warmly upon arrival and provided assistance as needed.
- Educated customers on the features of new products or services being offered.
CLIENT LIAISON
NATIONAL ADVANTAGE SETTLEMENT SERVICES
Pittsburgh, PA
12.2012 - 09.2021
- MY MAIN DAILY DUTIES ARE ANSWERING ALL INCOMING EMAILS
- PROCESSING NEW ORDERS AND UPDATE REQUEST
- ASSIGNING THEM TO OUR SEARCH TEAM TO GIVE A QUICK TURN TIME
- PROVIDE NEW AND EXISTING CLIENTS WITH PRODUCTS WE OFFER PRICING AND TURN TIMES FOR SAID SEARCH TAX OR LIEN LETTER PRODUCTS
- RESOLVE ALL CLIENT ISSUES OR COMPLAINTS IN A FAST TIMELY MANNER ENSURING CLIENT LOYALTY.
- Resolved any customer complaints or issues in a timely manner.
- Met incoming visitors and escorted to correct locations.
- Gave customers office information, answered concerns and set up appointments by telephone.
- Managed documentation, payment, correspondence and other administrative tasks.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Scheduled and confirmed appointments based on customer availability.
- Assisted in developing client relationships by providing outstanding customer service.
Education
ASSOCIATE MEDICAL SECRETARIAL DEGREE - Medical Secretarial
DUFF'S BUSINESS INSTITUTE
12.1991
GENERAL STUDIES DIPLOMA - GENERAL STUDIES
DAVID B OLIVER HIGH SCHOOL
PITTSBURGH, PA06.1984
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Appointment scheduling
- Customer service
- Problem-solving
- Friendly and outgoing
- Customer follow-up
- Policy understanding
- Referral coordination
Timeline
Patient Access Coordinator
Allegheny Health Network
12.2024 - Current
SENIOR RESOLUTIONS MANAGER
CVS/caremark
10.2021 - Current
CLIENT LIAISON
NATIONAL ADVANTAGE SETTLEMENT SERVICES
12.2012 - 09.2021
GENERAL STUDIES DIPLOMA - GENERAL STUDIES
DAVID B OLIVER HIGH SCHOOL
ASSOCIATE MEDICAL SECRETARIAL DEGREE - Medical Secretarial
DUFF'S BUSINESS INSTITUTE