Shirley Cuison
Downingtown,PA
Summary
At Giant, I excelled as a Front End Cashier/Self Checkout Host, enhancing customer satisfaction and loyalty through exceptional service and efficient checkout processes. I demonstrated strong work ethic and quick learning ability, significantly contributing to store sales goals. Skilled in cash register operation and adept at resolving customer complaints, ensuring a positive shopping experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front End Cashier/Self Checkout Host
Giant
03.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Science - Bachelor of Science in Medical Technology
St. Louis University
Baguio City, Philippines05.1999
Skills
- Quick Learner
- Strong Work Ethic
- Excellent customer service
- Patience and Empathy
- Reliability and punctuality
- Cash Register Operation
- Reliable and Responsible
- Training and mentoring
- Professional Appearance
- Efficient Checkout Process
- ID Verification
- Handling Complaints
Certification
Pennsylvania Liquor Control Board Responsible Alcohol Management Program (PLCB RAMP) Certified
Hobby
I love doing yoga and gardening. I love going to the park
Additional Information
I originally came from the Philippines and married for 21 years. I have one kid and she is 6 years old. I love gardening and doing yoga. I love to go for a walk and going to the park with my family. I am hard worker and a responsible and dependable person.
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Front End Cashier/Self Checkout Host
Giant
03.2023 - Current
Bachelor of Science - Bachelor of Science in Medical Technology
St. Louis University
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