Summary
Overview
Work History
Education
Skills
Languages
Timeline
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William cassano

Port orange,FL

Summary

Accomplished professional with expertise in customer service and loss prevention, honed at Walmart. Demonstrated strong work ethic and quick learning ability, enhancing team morale and achieving sales goals. Skilled in cash handling and ID verification, ensuring efficient checkout processes. Proven track record in maintaining security and preventing fraudulent transactions.

Overview

46
46
years of professional experience

Work History

Front End Cashier / Self Checkout Assistant

Walmart
02.2011 - 03.2025
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Approached every question or concern with calm and level-headed approach.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Prevented loss by identifying fraudulent transactions and following established security procedures.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Enhanced team morale by maintaining positive attitude and encouraging peers during busy periods.

Senior Security Manager

Sears Roebuck
03.1979 - 11.1998
  • Enhanced overall security by implementing comprehensive risk assessments and security audits.
  • Optimized resource allocation within the security department through effective budget management and staffing strategies.
  • Maintained a safe working environment by overseeing regular safety drills and training sessions for all employees.
  • Mitigated potential liability issues by ensuring all security measures were in compliance with local, state, and federal laws.
  • Developed and executed customized training programs for staff, ensuring a well-prepared and skilled team.
  • Prevented unauthorized access into sensitive areas through diligent monitoring of CCTV systems and other surveillance equipment.
  • Conducted thorough investigations into reported security incidents, providing detailed reports with actionable recommendations for prevention measures.
  • Established strong relationships with local law enforcement agencies, leading to improved collaboration during emergency situations.
  • Oversaw team of security officers and managed scheduling and performance evaluations.

Education

High School Diploma -

Midwood High
Brooklyn, NY

Associate of Science -

Brooklyn College
Brooklyn, NY

Skills

  • Quick learner
  • Strong work ethic
  • Excellent customer service
  • Patience and empathy
  • Loss prevention
  • Cash handling expertise
  • Cash register operation
  • Professional appearance
  • Efficient checkout process
  • ID verification
  • Cash register maintenance

Languages

Italian
Native or Bilingual

Timeline

Front End Cashier / Self Checkout Assistant

Walmart
02.2011 - 03.2025

Senior Security Manager

Sears Roebuck
03.1979 - 11.1998

High School Diploma -

Midwood High

Associate of Science -

Brooklyn College

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William cassano