Trina Ford
Lawrenceburg,TN
Summary
Developed excellent customer service and cash handling skills in fast-paced retail environment. Demonstrated reliability and efficiency in managing transactions and resolving customer inquiries. Seeking to transition into new field where these transferable skills can be utilized and further developed.
Overview
30
30
years of professional experience
Work History
Front-end Cashier/ Self- Checkout
Walmart
07.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
Educational
LCSS
07.2021 - 05.2024
- Served as a mentor offering guidance on learning
- Improved student comprehension by utilizing visual aids, hands-on activities, and real-world examples.
- Assessed student progress regularly, providing constructive feedback for continued growth and achievement.
- Increased student engagement with interactive teaching methods and group projects.
- Collaborated with colleagues to share best practices, resulting in improved overall teaching quality.
- Implemented effective classroom management strategies for maintaining discipline and focus during lessons.
- Offered variety of stimulating learning materials and resources for use in educational activities.
Assistant Manager, Stylist
Lifestyles Family Haircare
10.2009 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Associate of Science - Elementary Education
UT Southern
Pulaski, TNAssociate of Science - Human Resources Management
Athens State University
Athens, ALAssociate of Science - Elementary Education/ Social Science/ Business
Columbia State Community College
Columbia, TN05.2000
Skills
- Quick learner
- Strong work ethic
- Excellent customer service
- Patience and empathy
- Customer service
- Team player attitude
- Loss prevention
- Cash handling expertise
- Reliability and punctuality
Timeline
Front-end Cashier/ Self- Checkout
Walmart
07.2024 - Current
Educational
LCSS
07.2021 - 05.2024
Assistant Manager, Stylist
Lifestyles Family Haircare
10.2009 - 03.2023
Associate of Science - Elementary Education
UT Southern
Associate of Science - Human Resources Management
Athens State University
Associate of Science - Elementary Education/ Social Science/ Business
Columbia State Community College
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