Summary
Work History
Education
Skills
References
Timeline
Generic

Shirley Dufrene

Linden

Summary

Dedicated and bilingual customer service professional with proven experience in providing exceptional support through social media platforms. Skilled in online engagement, conflict resolution, and maintaining brand voice. Passionate about creating positive customer experiences and representing brands with professionalism and care.

Work History

Customer Service Representative

Public Partnership
  • Provided timely support to customers via chat, email, and phone
  • Maintained high satisfaction ratings through effective communication
  • Collaborated with team leads to resolve escalated issues
  • Adapted quickly to new platforms and customer support systems

Education

Berkeley College

Skills

  • Bilingual: Haitian Creole
  • Social media engagement & moderation
  • Strong written communication
  • Customer conflict resolution
  • Detail-oriented and adaptable
  • Familiar with online chat tools

References

Available upon request

Timeline

Customer Service Representative

Public Partnership

Berkeley College
Shirley Dufrene