EMERAUDINE HERVE BARTHELEMY
Orlando,USA
Summary
Dedicated and detail-oriented Patient Care Coordinator with extensive experience in healthcare administration, patient advocacy, and medical scheduling. Adept at ensuring seamless coordination between patients, healthcare teams, and insurance providers to optimize care delivery. Proficient in EPIC, TouchWorks, and EMR systems, with a strong background in scheduling, claims processing, and patient data management. Excellent problem-solving, organizational, and communication skills to enhance patient experience and streamline healthcare operations.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Center for Reproductive Medicine
Winter Park, FL
04.2022 - Current
- Serve as the primary liaison between patients, healthcare providers, and insurance companies to coordinate comprehensive patient care
- Schedule and confirm patient appointments, procedures, and follow-ups while ensuring timely communication with medical staff
- Maintain and update patient records in EPIC and TouchWorks, ensuring accuracy and compliance with healthcare regulations
- Assist patients in completing paperwork for billing, insurance verification, and treatment authorization
- Handle confidential patient data, ensuring compliance with HIPAA guidelines and medical best practices
- Train new administrative staff on filing, scheduling, and front-office procedures to enhance efficiency
- Process payments, verify insurance eligibility, and resolve patient concerns related to billing and services
Patient Care Technician
Career Staffing Services
Orlando, FL
07.2021 - 03.2022
- Assisted nursing staff in monitoring patient vitals, documenting care activities, and ensuring patient comfort
- Educated patients and families on proper home-care techniques and treatment plans
- Administered oxygen therapy, facilitated personal hygiene assistance, and assisted in mobility exercises
- Maintained cleanliness of patient rooms, ensuring adherence to infection control protocols
Senior Outpatient Scheduling Coordinator
Orlando Health Heart Institute
Orlando, FL
01.2020 - 07.2021
- Scheduled and coordinated patient office visits and diagnostic tests while managing provider calendars
- Utilized EPIC and TouchWorks to maintain and update patient information and track appointments
- Communicated schedule changes to staff, minimizing errors and optimizing workflow efficiency
- Provided outstanding customer service by resolving patient inquiries and concerns regarding scheduling and billing
Office Scheduling Coordinator
Orlando Health Heart Institute
Orlando, FL
09.2018 - 01.2020
- Managed cardiology department schedules, ensuring efficient patient flow
- Served as a Haitian Creole and French interpreter to assist patients with limited English proficiency
- Maintained confidentiality while handling sensitive patient data and medical histories
- Registered new patients, verified insurance, and collected co-payments
Front Desk Medical Receptionist
SimonMed Imaging
Orlando, FL
09.2016 - 09.2018
- Scheduled patient appointments and managed front-desk operations
- Processed insurance verification, updated patient demographic information, and handled payment transactions
- Maintained a welcoming and organized waiting room, ensuring a positive patient experience
Education
Associate of Science - Licensed Practical Nursing
Trinity Global College
Orlando, FL05-2025
Bachelor of Arts - Health Services Administration
Keiser University
Orlando, FLSkills
- Healthcare Administration
- Patient Advocacy
- EPIC Software Proficiency
- TouchWorks Software Proficiency
- Electronic Medical Records Management
- Scheduling
- Appointment Coordination
- Claims Processing
- Insurance Verification
- Multitasking
- Critical Thinking
- HIPAA Compliance
- Confidentiality
- Bilingual: English
- Bilingual: French
- Bilingual: Haitian Creole
Languages
- English, Full Professional Proficiency
- French, Native/Bilingual Proficiency
- Haitian Creole, Native/Bilingual Proficiency
- Spanish, Limited Working Proficiency
Timeline
Patient Care Coordinator
Center for Reproductive Medicine
04.2022 - Current
Patient Care Technician
Career Staffing Services
07.2021 - 03.2022
Senior Outpatient Scheduling Coordinator
Orlando Health Heart Institute
01.2020 - 07.2021
Office Scheduling Coordinator
Orlando Health Heart Institute
09.2018 - 01.2020
Front Desk Medical Receptionist
SimonMed Imaging
09.2016 - 09.2018
Associate of Science - Licensed Practical Nursing
Trinity Global College
Bachelor of Arts - Health Services Administration
Keiser University