Diana Krishna (she/her)
Kent,WA
Summary
Accomplished leader with 25 years of experience in customer service and patient-centered care. Expertise in project management, team leadership, and strategic planning. Proven ability to communicate effectively, solve problems, and adapt to changing environments, resulting in successful program execution. Committed to promoting equity and inclusion through trauma-informed and culturally competent care practices.
Overview
20
20
years of professional experience
Work History
Program Coordinator
Providence Health & Equity North Division
Puget Sound Southwest, WA
02.2023 - 04.2025
- Conducted data assessment to inform strategic planning through an Environmental Scan of LGBT+ community experiences.
- Provided guidance and education for caregivers supporting LGBT+ individuals.
- Collaborated with regional departments in Southwest to align initiatives with program objectives.
- Revised and developed LGBT+ training presentation covering gender identity, sexual orientation, and data collection.
- Facilitated training for over 175 caregivers across Providence Puget Sound Southwest network, promoting cultural change.
- Spearheaded design and launch of 'Empowering Inclusion' video series on LGBT+ topics and SOGI.
Community Care Program Coordinator
UTOPIA Washington
Kent, WA
08.2021 - 02.2023
- Facilitated referrals of LGBT+ patients to relevant support networks for care needs.
- Developed programs specifically addressing requirements of LGBT+ individuals.
- Connected individuals with appropriate resources and educational programs.
- Managed a caseload of up to 20 transgender and gender-diverse clients, ensuring comprehensive community-based care.
COVID-19 Response Coordinator
UTOPIA Washington
Kent, WA
07.2020 - 08.2021
- Coordinated mobile COVID-19 vaccination sites prioritizing elderly and immunocompromised individuals.
- Managed COVID-19 testing sites for underserved communities in South King County.
- Ensured compliance with COVID-19 procedures across all operations.
- Facilitated community access to COVID-19 care through referrals for isolation and inpatient services.
- Disseminated accurate information regarding COVID-19 health issues to combat misinformation.
- Organized distribution of food and PPE to vulnerable populations.
Beauty Stylist
Giorgio Armani/Yves Saint Laurent Beauty
Seattle, WA.
11.2019 - 03.2020
- Executed sales of products using advanced customer service techniques.
- Guided clients on effective skin and hair care using available products.
- Enhanced customer experience by creating a welcoming atmosphere.
- Elevated performance metrics across sales, management, and operations through focused improvement efforts.
Beauty Stylist
Nordstrom
Bellevue, WA
11.2018 - 11.2019
- Trained and managed team members to deliver exceptional customer service and meet sales goals.
- Exceeded sales targets, contributing to improved financial performance.
- Maintained clean and hygienic workspaces, tools, and equipment to reduce health risks.
- Scheduled and rescheduled appointments to align with client demand.
- Assessed customer skin conditions, recommending appropriate products and treatments.
Business Manager
Giorgio Armani/Estee Lauder-Nordstrom
Portland, OR
07.2017 - 11.2018
- Formulated and executed business strategy aligned with company objectives.
- Managed team performance to deliver customer-centric service and achieve business success.
- Increased revenue through effective networking techniques.
- Identified opportunities for cost control and income growth to enhance profitability.
- Facilitated weekly team meetings and monthly executive sessions to pinpoint improvement areas.
Sales Manager
Macys Department Store
Clackamas, OR
12.2016 - 07.2017
- Resolved customer relations issues promptly to enhance client satisfaction.
- Trained employees on effective selling strategies to boost performance.
- Increased sales through proactive management techniques.
- Supported a sales team of 10 employees for streamlined operations.
Sales Supervisor
Macys Department Store
Portland, OR
07.2016 - 12.2016
- Trained team members to achieve weekly and monthly sales targets.
- Managed employee performance addressed issues to boost productivity.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed store opening and closing procedures independently.
Store Manager
Bellisma Fashions
Vancouver, BC
06.2014 - 03.2016
- Directed inventory control, cash management, and daily store operations to optimize efficiency.
- Supervised boutique staff through proactive communication and support.
- Trained sales associates on product details and selling techniques, enhancing customer satisfaction ratings.
- Accurately logged daily revenue to maintain financial oversight.
Regional Sales Manager
Jacks Of Fiji
Nadi, Fiji
02.2005 - 03.2013
- Met regional sales objectives through effective coordination of sales team.
- Designed and executed training modules focused on educating staff about product advantages and service features.
- Identified new strategies during regular monthly discussions with sales representatives.
- Secured best prices for materials and services by refining procurement strategies.
Education
Certificate Infectious Disease Transmission Study - Health And Wellness
John Hopkins University
08.2022
Certificate in CPR, AED, First Aid - Health And Wellness
Medic First Aid International
03.2021
Certificate- Trauma Informed Approach For Leaders - Mental Health Services
En Route- Coaching And Training School
01.2021
Certificate Adult Mental Health First Aid USA - Mental Health Services
National Council For Behavioral Health
10.2020
Certificate in COVID-19 C-Tracing - Health And Wellness
John Hopkins University
08.2020
Certificate in Events Planning And Management - Meeting And Event Planning
Fiji National University
Nadi Fiji2011
Some College (No Degree) - Retail Management & Customer Service
Prime Vision- Executive Development Education
Nadi Fiji11-2008
Certificate in Information Technology Studies - Information Technology
Fiji National University
Nadi Fiji07.2007
Product Management Certificate - Purchasing, Procurement, And Contracts Management
Prime Vision- Executive Development Education
Nadi Fiji2007
High School Diploma - English, Mathematics, Social Science, Economics,
Lautoka Muslim College
Lautoka Fiji12.1997
Skills
- MS Office proficiency
- Effective written communication
- Focused listening
- Initiative-driven professional
- Effective multitasking
- Team leadership
- Project management
- Patient and family advocacy
- Cultural competency training
- Healthcare administration
- BIPOC and trans equity work
- Epic EMR familiarity
- Grassroots organizing
- Public speaking
- Team collaboration
Additional Information
- 2024 - Values In Action recipient at Providence for exemplifying commitment to organizations core values of compassion, dignity, justice and excellence.
- 2022 - Value Award for Sustainability at UTOPIA Washington's annual staff recognition.
- 2022 - Designed and implemented a Nutrition Policy for UTOPIA Washington in collaboration with American Heart Association.
- 2020 - Created and produced 'Kurry Talks' - a talk show documenting stories and experiences of QT-PI individuals. (Queer Trans Pacific Islanders)
- 2018 - Awarded 'All Star' - highest recognition at Nordstrom within 8 months of employment.
Languages
English
Full Professional
Hindi
Full Professional
Fijian
Professional
References
- Dr. Kevin S. Wang (he/him)
Medical Director - Providence Clinical Network
kevin.wang@swedish.org, 206-386-61111
- Jesus Elizalde-Lindgren (she/her/ella)
Director of Health Equity Providence North Division
jesus.elizalde-lindgren@swedish.org, 206-854-4820
- Shenald Kumar (she/her)
Finance Director - UTOPIA Washington
shenald@utopiawa.org, 206-653-1937
- Vinny Fox (they/he)
Team Lead - Senior Program Coordinator LGBTQIA+ Education, Swedish
vinny.fox@swedish.org, 425-608-1832
Timeline
Program Coordinator
Providence Health & Equity North Division
02.2023 - 04.2025
Community Care Program Coordinator
UTOPIA Washington
08.2021 - 02.2023
COVID-19 Response Coordinator
UTOPIA Washington
07.2020 - 08.2021
Beauty Stylist
Giorgio Armani/Yves Saint Laurent Beauty
11.2019 - 03.2020
Beauty Stylist
Nordstrom
11.2018 - 11.2019
Business Manager
Giorgio Armani/Estee Lauder-Nordstrom
07.2017 - 11.2018
Sales Manager
Macys Department Store
12.2016 - 07.2017
Sales Supervisor
Macys Department Store
07.2016 - 12.2016
Store Manager
Bellisma Fashions
06.2014 - 03.2016
Regional Sales Manager
Jacks Of Fiji
02.2005 - 03.2013
Certificate Infectious Disease Transmission Study - Health And Wellness
John Hopkins University
Certificate in CPR, AED, First Aid - Health And Wellness
Medic First Aid International
Certificate- Trauma Informed Approach For Leaders - Mental Health Services
En Route- Coaching And Training School
Certificate Adult Mental Health First Aid USA - Mental Health Services
National Council For Behavioral Health
Certificate in COVID-19 C-Tracing - Health And Wellness
John Hopkins University
Certificate in Events Planning And Management - Meeting And Event Planning
Fiji National University
Some College (No Degree) - Retail Management & Customer Service
Prime Vision- Executive Development Education
Certificate in Information Technology Studies - Information Technology
Fiji National University
Product Management Certificate - Purchasing, Procurement, And Contracts Management
Prime Vision- Executive Development Education
High School Diploma - English, Mathematics, Social Science, Economics,
Lautoka Muslim College
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