Diana Krishna

• Coordinate and schedule patient appointments and follow-ups with providers.
• Maintain accurate patient records using electronic health record systems.
• Facilitate patient check-ins and verify insurance information.
• Manage patient inquires and resolve concerns both in person and telephones.
• Maintain HIPAA privacy and security regulations when handling patient information.
• Collect co-pays and other payments at the time of service.
• Answer phones promptly in a professional manner.

• • Spearheaded LGBTQIA+ program expansion for Puget Sound Southwest, focusing on
  • cultural competence education, advocacy for equality, and the creation of inclusive healthcare spaces.
  • Conducted and compiled an Environmental Scan of the healthcare landscape for LGBTQIA+ patients, identifying cultural competency education as a key opportunity for improvement.
  • Developed and facilitated LGBTQIA+ Introduction and SOGI Data training, successfully training over 150 caregivers and influencing cultural change.
  • Initiated and led the production of bite-sized audiovisual training modules to improve accessibility and engagement among busy caregivers. Managed scripting, concept development, and execution in collaboration with colleagues, leadership and media teams.

• • Ensured care needs were met by referring patients to relevant support networks.
  • Referred individuals to appropriate resources and educational programs.
  • Handled caseload of up to 75 patients ensuring comprehensive community-based care.

• Coordinated mobile COVID-19 vaccination sites prioritizing elderly and immunocompromised individuals.
• Managed COVID-19 testing sites for underserved communities in South King County.
• Ensured compliance with COVID-19 procedures across all operations.
• Facilitated community access to COVID-19 care through referrals for isolation and inpatient services.
• Disseminated accurate information regarding COVID-19 health issues to combat misinformation.
• Organized distribution of food and PPE to vulnerable populations.

• • Executed sales of products using advanced customer service techniques.
  • Enhanced customer experience by creating a welcoming atmosphere.
  • Elevated performance metrics across sales, management, and operations through focused improvement efforts.

• Exceeded sales targets
• Managed customer appointments
• Evaluated customer skin conditions and types, recommending suitable products and treatments.

• Formulated and executed business strategy aligned with company objectives.
• Managed team performance to deliver customer-centric service and achieve business success.
• Increased revenue through effective networking techniques.
• Identified opportunities for cost control and income growth to enhance profitability.
• Facilitated weekly team meetings and monthly executive sessions to pinpoint improvement areas.

• Resolved customer relations issues promptly to enhance client satisfaction.
• Trained employees on effective selling strategies to boost performance.
• Increased sales through proactive management techniques.
• Supported a sales team of 10 employees for streamlined operations.

• Trained team members to achieve weekly and monthly sales targets.
• Managed employee performance addressed issues to boost productivity.
• Submitted reports to senior management to aid in business decision-making and planning.
• Managed store opening and closing procedures independently.

• Directed inventory control, cash management, and daily store operations to optimize efficiency.
• Supervised boutique staff through proactive communication and support.
• Trained sales associates on product details and selling techniques, enhancing customer satisfaction ratings.
• Accurately logged daily revenue to maintain financial oversight.

• Met regional sales objectives through effective coordination of sales team.
• Designed and executed training modules focused on educating staff about product advantages and service features.
• Identified new strategies during regular monthly discussions with sales representatives.
• Secured best prices for materials and services by refining procurement strategies.